Complex Care Manager

STARTING SALARY RANGE: $61,870.67-$65,657.54

LOCATION:

2711 Palo Alto, San Antonio, TX 78211

SCHEDULE:

Monday-Friday 8:30am-5:30pm

Provides direct services for consumers and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma informed, individualized focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the individual’s home or other identified locations as well as clinic-based services.

Individuals served may have multi-system involvement such is Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Assists with developing new/temporary programs that arise in response to catalyst incidents such as community needs, natural disasters, etc.
• Completes indirect support activities, including documentation, correspondence, death review packets, and prescription assistance program consultations.
• Conducts assessments and develops treatment plans for consumers, including monitors/reports consumer progress with treatment goals. This may include reporting to the legal system and other community partners.
• Coordinates intake function to Adult Behavioral Health in designated programs.
• Documents all clinical interactions and updates in electronic medical records and other required platforms.
• Ensures clinical documentation is submitted in accordance with CHCS standards and contract-specific requirements and complies with Quality Improvement Processes.
• Participates in professional development duties, including special assignments/projects such as Operational Process Improvement Work Groups/Committees, Agency Wide Committees, and Community Meetings.
• Participates in supervision and development opportunities, including individual/group supervision and meetings/training as assigned.
• Diverts consumers from jail, emergency rooms, and hospitals to help reduce recidivism and decompress emergency rooms.
• Provides case management support and various activities, including care coordination, direct services, discharge planning, referrals, linkage and transition to the next level of care, emergency case management assistance as needed, psychosocial rehabilitation services (individual or group), recovery planning, resource development and cross-collaboration with interdisciplinary teams.
• Provides skills training and psychosocial rehabilitation services that address the severe and persistent mental illness and symptom-related problems that interfere with the individual’s functioning.
• Participates in coordination and communication with law enforcement, hospital personnel, and other community providers on the progress of individuals receiving and collaborating services.
• Provides crisis intervention to individuals to reduce symptoms and prevent admission to a more restrictive environment.
• Provides services in vivo, meeting the consumer where they are in the community.
• Provides unit, operations, agency, and community training and education as assigned.
• Supports CHCS No Show Efforts by utilizing appropriate scheduling and communication tools.
• Employees on the Complex Care team…