Operations Supervisor- level 1

A Frontline Leadership Role for Compassionate and Caring Operations Professionals

Little Spurs Autism Centers was founded in response to a growing need for thoughtful, evidence-based ABA services. We are committed to client-centered, assent-based care that supports the whole family and the San Antonio community. If you are looking for a place where you can have a say in the growth and development of our organization while building a sustainable and meaningful career in ABA, keep reading.

• The Operations Supervisor is the operational core of Little Spurs Autism Centers. This role exists to protect clinical time - creating the systems, structure, and stability that allow Board Certified Behavioral Analysis (BCBA) to focus on client outcomes rather than operational noise. Core responsibilities include staff scheduling and coverage, client and new hire onboarding, clinical documentation oversight, front desk operations, and clinic environment management.
  
  This includes:
• Directly supervise and support a team of Behavior Technicians – scheduling, timecard management, coaching, performance, and file management
• Oversee front desk operations such as answering calls from client caregivers and overseeing clinic scheduling
• Ensure our clients receive the highest quality of customer service and care
• Assisting clients and caregivers with any concerns and/or escalating to appropriate Leadership team members as necessary
• Maintain HIPAA/OSHA compliance, medical logs, and inventory
• Partner with the Area Operations Manager on clinic strategy, process improvements, and community outreach
• Performs all duties with the organizational mission, vision, and goal top of mind
• Other duties as assigned

• Strong organizational and time management skills; able to manage multiple priorities without constant oversight
• Clear and professional communication with staff, families, and clinical team members; adapts style to build trust and accountability
• Ability to remain calm and solution-focused during high-volume or high-stress situations
• Proficiency in Microsoft Office and clinic scheduling or documentation systems
• Detail-oriented approach to documentation, note conversion oversight, and compliance tasks
• Handle private information with strict confidentiality in compliance with HIPAA and company policy
• Demonstrates initiative and ownership; takes action without requiring constant direction
• Able to hold direct reports accountable through coaching, feedback, and corrective documentation

• Support Structure – we value ongoing collaboration within our team, including opportunities for regular connections with Area and Regional Operations Leadership to support your growth and development
• Growth Opportunities – we are proud to offer growth pathways for those interested in careers within the Operations field
• Industry Leading Benefits - We invest in both your professional growth and your personal well-being - inside and outside of the clinic:
• Medical, Dental, and Vision insurance
• 401(k) with 4% company match (on 5% employee contribution)
• PTO accrual beginning day one
• 9 paid holidays
• Employee Assistance Program (EAP) with counseling and mental health support credits
• Legal assistance program for personal legal needs
• Discounted gym membership options
• Employee discounts
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Life insurance and disability coverage
• Parental leave
• Referral program

• High school diploma or equivalent required
• 1-2 years of customer service or administrative experience
• Demonstrated ability to manage competing priorities in a fast-paced environment
• Reliable transportation during required work hours
• Legal authorization to work in the United States
• Ability to pass a criminal background check

• College experience or degree
• 1 year of leadership experience in a healthcare, behavioral health, or similar setting
• Experience in an ABA clinic or familiarity with ABA workflows
• Experience in pediatric care or similar clinical settings
• Bilingual (English/Spanish)
• Familiarity with scheduling systems, ABA-related software, and/or EMR platforms