Medical Assistant Triage

We are seeking a reliable, organized, and patient-focused Medical Assistant – Triage to join our clinical team at Epic Pain Management.

This position will be primarily based at our Airport location in San Antonio. However, the Medical Assistant must be flexible and willing to travel to and provide coverage at other Epic Pain Management locations throughout San Antonio based on staffing, provider schedules, patient volume, and operational needs.

The Medical Assistant – Triage plays an important role in ensuring that new and established patients are properly triaged, patient charts are accurate and up to date, and providers have all necessary clinical information available before each patient visit.

At Epic Pain Management, every patient interaction matters. Our Medical Assistants are an essential part of the clinical team and help ensure patients receive efficient, professional, and compassionate care.

As a Medical Assistant – Triage, you will work closely with providers and clinical staff to maintain efficient patient flow, accurate medical records, and properly prepared charts.

• PTO, paid holidays & 401(k) with 4% employer match
• 80% employer-paid medical insurance for employees, plus optional low-cost dental, vision, and family plans
• Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs

The Medical Assistant – Triage is responsible for triaging new and established patients in a timely and professional manner while ensuring each patient's medical record accurately reflects their current health information.

The Medical Assistant will review and update medical histories, allergies, medications, pain assessments, and other required clinical information during each patient visit.

When not actively triaging patients, the Medical Assistant will focus on preparing charts for upcoming clinic schedules, reviewing and creating UDS lists, confirming necessary imaging is available, and identifying missing information before the patient's appointment.

Patient charts should be prepared approximately one week in advance whenever possible and reviewed again the day before the scheduled visit to account for add-ons, cancellations, schedule changes, newly received imaging, or other updates.

• Triage new and established patients in a timely, professional, and efficient manner
• Room patients and prepare them for their scheduled provider visit
• Obtain and accurately document vital signs, pain assessments, chief complaints, and other required clinical information
• Review and update patient medical histories at each visit
• Review and update medication lists and allergies
• Identify and document changes in the patient's medical history or current condition
• Ensure required clinical information is complete and accurate before the provider enters the room
• Communicate relevant patient concerns or changes to the provider or appropriate clinical team member
• Maintain efficient patient flow while providing a professional and compassionate patient experience

• Prepare patient charts for upcoming clinic schedules
• Maintain chart preparation approximately one week in advance whenever possible
• Review prepared charts again the day before the scheduled clinic
• Identify schedule changes, add-ons, cancellations, or missing clinical information
• Confirm medical history, medications, allergies, and other required information are…