Guest Service Agent​/Valet

Hotel Emma
136 E Grayson St
San Antonio, TX 78215, USA

To provide exceptional service to all guests, fellow team members and visitors, while serving as welcome ambassadors at hotel entrances and in public areas.

• Uphold and adhere to the Hotel Emma Purpose of Being, Service Promises and Values & Behaviors.
• Maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times.
• Proactively welcome all guests with a smile and genuine care for their Hotel Emma experience.
• Greet all arriving guests by name, and offer luggage assistance in accordance with Hotel Emma standards.
• Work closely with the Valet and/or Front Desk to announce the name over the radio to the front desk to begin the check-in.
• Transport luggage to and from guest rooms upon check in/check out in a safe and professional manner.
• Interact with other team members in a professional manner, and assist other departments as needed.
• Assist with special requests and miscellaneous tasks on scheduled or impromptu basis.
• Maintain radio etiquette at all times including and not limited to speaking professionally over the radio.
• Communicate all pertinent information to the Front Office Manager and Assistant Front Office Manager.
• Adhere to designated Bellman positions to open the Reception doors for all guests and locals.
• Report to work for scheduled shift, on time and in uniform, in accordance with company policy.
• Know and comply with all company policies and procedures pertaining to this position and its duties.
• Solicit guest feedback as necessary, and follow up on any issues or concerns in a timely manner.
• Storage of guest luggage safely in the Bell Closet with a Hotel Emma luggage tag complete with the guest name, number of pieces and the name of the associate.
• Transport guests in the hotel vehicle within a three (3) mile radius of Hotel Emma in a safe and professional manner.
• Resolve guest complaints, ensuring guest satisfaction and briefing the Manager on Duty.
• Maintain the lighting of fire places in the Courtyard and Lobby areas for the times established depending on the season.
• Takes pride in personal appearance and follows hotel grooming guidelines.
• Be knowledgeable of all emergency procedures and hotel policies.

• Position requires effective communication with guests and co-workers.
• Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture.
• Twelve months related experience.
• Flexible schedule required, to include AM/PM, weekends and holidays.

• Food Handler

Equal Opportunity Employer
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For further information, please review the Know Your Rights notice from the Department of Labor.