Hotel Guest Services Lead - PM Shift

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"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

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At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready forthis challenge, then we are ready for you.

• On-site hotel covered parking at a discounted daily rate or free VIA bus pass
• Full health benefits offered after 30 days of employment
• 401K options and match

Employee stock option plan

• Discounted and complimentary hotel accommodations anywhere in the world
• Paid time off including vacation, sick, and holiday pay
• Complimentary meals in employee cafeteria

The Guest Services Lead possesses strong leadership, communication, and relationship skills. They assist in supporting managerial leadership by coaching, giving direction, and may include training, scheduling, and payroll. The primary duties include, but are not limited to:

• Oversee all Guest Services Attendants to include supervising and dispatching in house requests such as food and beverage orders including pool orders, Uber Eats, Mail, Floral Delivery, luggage delivery/retrieval, etc.
• Rooms Control to include rooms blocking, detailing of all arrivals, reviewing all ‘specials’, ‘traces’, and matrix management
• Reply to all incoming emails (Upgrade and Quality inbox) in a timely manner
• Work with Guest Experience Manager to arrange and execute all welcome delighters and guest amenities
• Manage multiple systems to include Zingle, Hot Sos, and Mobile Ordering ensuring all are being responded to and completed in the allotted time
• Assist Front Desk with answering phone calls by providing guest with hotel facility information and answer questions relating to the hotel and local area
• And all other duties as assigned

• Must have refined verbal and written communication skills
• Must be proficient in basic computer skills
• Must be able to work in a fast-paced environment while providing excellent customer service

• Preferred candidates will have at least 1 year of hotel customer service experience
• Must be able to work a flexible schedule of afternoons and evenings on any day including weekends and holidays.
• Must be able to sit, stand, and walk for long periods of time

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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