Hotel Assistant Front Office Manager

Summary

Assistant Front Office Manager oversees front office staff, staffing needs, and guest services.

Grand Hyatt San Antonio

• Supervise Front Desk staff: interview and onboard new colleagues, provide disciplinary action, conduct performance evaluations, train, manage payroll, and staff development. Schedule staff according to labor standards and forecasted occupancy.
• Maintain standards of guest service quality; contribute to profitability and guest satisfaction perception of other hotel departments.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short‑term and long‑term financial and operational plans for the guest service department that align with hotel overall objectives; participate in annual hotel budget preparation.
• Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security, and emergency procedures.
• Receive departmental related guest complaints and ensure corrective action is taken.
• Ensure staff uses guest interaction skills; reward employees who meet or exceed guest expectations.
• Other duties as assigned.

• Complimentary and discounted Hyatt hotel rooms
• Paid Time Off (PTO)
• Competitive pay
• 401(k) match
• Medical, dental, and vision insurance after 30 days of employment
• Tuition reimbursement
• Free annual VIA bus pass/discounted parking
• Free meals provided in employee cafeteria
• Opportunities for career growth

• True desire to satisfy the needs of others in a fast‑paced environment.
• Refined verbal and written communication skills.
• Minimum of one year previous front office management experience required.
• Experience using Opera PMS, Colleague Advantage, and HotSOS computer systems ideal.
• Ability to stand and walk for long periods of time.
• Ability to work a flexible schedule of any shift on any day, including weekends, holidays, and some overnight shifts depending on business levels.
• Proficient computer skills, strong multitasking, and problem‑solving abilities.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.