Front Office Manager

Overview

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.

Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality.

From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

At the Hilton Garden Inn San Antonio Downtown we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401(k) with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed.

We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn San Antonio Downtown can mean for you!

Note: The following sections outline qualifications and responsibilities; see the job as described in the original content for full context.

• High school graduate or equivalent. 2 years college education preferred.
• 2 years experience as a Guest Service Manager at a 4-star property preferred.
• At least one year management experience.
• Excellent service and communication skills.
• Computer and telephone skills necessary.
• The ability to multi task and outstanding organizational skills.

• Supervise the training of all Front Office employees and motivate them to perform their jobs effectively.
• Ensure Front Office compliance with all systems, control policies and procedures.
• Monitor and control payroll and other expenses including damaged vehicles.
• Develop and monitor the Front Office budget.
• Oversee the Manager on Duty program and assume MDT shifts; assign shifts to Assistant Front Office Managers.
• Develop and maintain open lines of communication within the department and with other departments.
• Resolve guest problems expediently and professionally; ensure exceptional guest service at the front desk, concierge, and guest services.
• Conduct monthly Front Office meetings; schedule staff to reflect daily occupancy and ensure schedules align with occupancy patterns.
• Direct the efforts of the Guest Services Manager, Front Desk Agents, Guest Service Agents, and Reservations Agents.
• Attend property committee meetings (e.g., holiday, technology, safety) and represent the Front Office.
• Handle disciplinary action, coaching, and counseling sessions and related personnel issues.
• Ensure all group rooming lists are accurate and coordinate any special group requests.
• Delegate work among staff in an equitable manner.

• To be a member of the Emergency Response Team (ERT).
• To assist other departments as required.
• Will perform additional duties as requested by the Director of Rooms.
• Maintain a superior level of professionalism.

Hotel lobby with bright light, hard floors. Outside work in inclement weather may be required in snow or wet conditions.

Compensation: $45,000.00 per year. Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on factors including skill set, years and depth of experience, certifications, and location. This may differ by location due to cost of labor…