Airport Curbside Concierge Check-in Agent

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience—especially m curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints.

With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

A Curbside Concierge – Airline Check‑in Agent is responsible for handling and securing luggage according to TSA standards, issuing boarding passes, tagging bags, and providing general information about locations, directions, and flight details. The role requires a high level of customer service in a fast‑paced, high‑volume environment.

Work at a busy airport curbside location assisting guests by checking their luggage and issuing boarding passes. This is a physically demanding job that requires on‑the‑job security training and the ability to receive all applicable airport badges.

• Immediately and warmly greet guests as they approach the desk.
• Assist guest with check‑in of luggage to appropriate airlines, verify the flight itinerary, and number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check‑in of the guests' bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests' bags to verify appropriate weight and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide boarding pass, luggage claim tickets, and receipt (if applicable) to guests before they leave the desk.
• Upon accepting luggage and completing processing, secure luggage.
• Must possess excellent verbal and written communication skills.
• Maintain a positive, friendly, and professional manner at all times.
• Organize and stock the concierge desk.
• Uphold client guest service guidelines and values.
• Manage payments (credit card) received from guests.
• Answer telephones and guest questions.
• Perform simple addition as needed.

Required Qualifications

• Ability to work in the early morning rotation.
• At least 6 months experience in a face‑to‑face guest service position preferred.
• Data entry and/or computer experience preferred.
• Ability to communicate clearly with guests and clients.
• Ability to work in outside weather conditions required.
• Knowledge of the airline or travel industry preferred.
• Must be eligible to work in the United States.
• Must successfully pass the pre‑employment criminal background screening.
• Must pass pre‑employment drug testing process.

Physical Requirements / Work Environment

• Follow company appearance guidelines.
• Ability to lift up to 70 lbs.
• Must be able to push luggage cages both empty (approximately 100 lbs) and full.
• Weather:
  Outdoors 100% of the time—including all temperatures and types of weather.
• Noise:
  Continued vehicle noise, including horns, conversations, and large group noise.
• Standing: 100%—must be able to stand for up to eight (8) hours at a time.
• Will frequently lift, carry, reach, push, and pull up to 75 lbs.
• Will occasionally (11‑33%) be required to bend, squat, and kneel.
• Walking: 50% of time.

Appearance Guidelines

Employees are expected to present a professional business‑like image at all times, even when working behind the scenes. Each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and consistent with the company's business standards.

• With the exception of a fully‑grown mustache, beard, or goatee, all men must be clean shaven.
• No visible tattoos or body piercings are allowed; any tattoos must be covered by uniform or other approved means.
• Clean and well‑maintained approved uniforms must be worn on shift.
• Additional requirements as specified by management.

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees.…