Hotel Front Office Manager

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Director of Operations.

The Front Office Manager is responsible for all duties of the front desk operation to include: staff training and hiring, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Coach and counsel employees to reflect Hyatt service standards and procedures

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• Service oriented style with professional presentations skills
• At least 2 years of department head leadership experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be able to work a flexible schedule of any shift: mornings, afternoons, evenings, and overnights, on any day including weekends and holidays.
• Must be proficient in Microsoft Word and Excel
• Preferred candidates will have experience with hotel property management computer systems such as Opera, HotSOS, Colleague Advantage, and Reserve.
• Must have excellent organizational, interpersonal and administrative skills
• Complimentary & Discounted Hyatt Hotel Rooms
• Paid Time Off (PTO)
• Competitive Pay
• 401(k) Match
• Medical, Dental, Vision Insurance after 30 days of Employment
• Tuition Reimbursement
• Free Annual VIA Bus Pass/Discounted Parking
• Free Meals Provided in Employee Cafeteria
• Opportunities for Career Growth

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt Regency London
- The Churchill | London , ENG , GB

Hyatt Regency London
- The Churchill | London , ENG , GB

The Standard, Pattaya Na Jomtien | Pattaya , TH

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