F&B Manager-HVRW

Job Details

Job Location:

Hotel Valencia Riverwalk
- San Antonio, TX 78205

Position Type:
Full Time Education Level: High School

Job Shift: Any Job Category:
Hospitality
- Hotel Are you a Customer Service Super Star... WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Responsible for managing all aspects of the Food and Beverage function of the hotel, carefully reviewing BEO’s and executing accordingly, scheduling staff, ensuring all Banquet functions are prepared for and properly executed, ensuring outlets are properly and all associates are properly certified and trained. Coordinates with all departments throughout the hotel to ensure needs are met. Ensures department expenses are in line, maintaining budgeted productivity levels while maximizing guest satisfaction.

Covers other areas of hotel as needed. Actively involved in promoting and developing the service culture in the hotel. Routinely fulfills the role of Manager on Duty.

• Maintain integrity of cost controls and proper maintenance of all assets.
• Responsible for assisting in supervision and performance of all F&B related operations and personnel.
• Monitor Food and Beverage quality and costs.
• Ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.
• Monitor and review shift reports and follow up on any issues in a timely manner.
• Coordinate restaurant reservations with seating and service capacity
• Ensure the accuracy and timely posting of Banquet/Catering Events
• Review BEO's in detail and ensure precise and accurate execution.
• Monitor the time and attendance of employees through Paycom.
• Post all necessary information needed for employees on the communication board.
• Cover as Manager on Duty as needed.
• Speak with clients and potential clients and coordinate the proper execution of events.
• Act as team leader to the F&B Management team, ensuring effective and complete communication.
• Ensure a profitable F&B department, maintaining costs according to budgeted productivity, cost per cover.
• Lead the Beverage program, developing and executing promotions to increase revenue.
• Be on property as needed to ensure proper execution of high profile and/or any other events high demand periods or events.
• Write an effective weekly schedule that ensures coverage while keeping labor in line with budget, mitigating overtime whenever possible.
• Contribute positively to the team within the department.
• Addresses conflict in a timely manner
• Holds self and other accountable for achieving results
• Perform daily rehearsals on 18 core service standards with all employees
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotels needs
• Complete other duties as assigned by Manager
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees

• Responsible for closing the bar and checking out bartenders and all staff at the end of the shift.
• Responsible for creating social media and marketing content
• Conduct and participate in monthly beverage inventories, operating supplies inventory levels, and big 3 (china, glass, and silverware) inventory
• Place necessary beverage, china, glass, silverware and operating supplies orders
• Process timely all orders and invoices
• Actively involved in creating menus and graphic design needs
• Actively participating in F&B marketing meeting and marketing efforts to promote Hotel F&B.

• Relentlessly train and motivate customer service employees.
• I…