Night Auditor​/Front Desk Clerk

Job description

Job Summary

We are seeking a friendly and professional Front Desk Agent/Night Audit to join our team at a dynamic hotel environment. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced setting.

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Operate phone systems to manage incoming calls and direct them appropriately.
• Process reservations and cancellations using hotel management software.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.

• Strong background in hospitality with a focus on customer service excellence.
• Excellent phone etiquette and communication skills, both verbal and written.
• Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
• Familiarity with front desk operations in hotels or resorts is preferred.
• Proficient in using phone systems and hotel management software.
• Ability to handle stressful situations calmly while maintaining a positive attitude.
• Strong organizational skills with attention to detail in all tasks performed.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in hospitality!

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift

• San Antonio, TX 78215 (Required)

• San Antonio, TX 78215:
  Relocate before starting work (Required)

Work Location:

In person

Job Type: Full-time

Pay: $16.00 - $17.50 per hour

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

• San Antonio, TX 78215 (Required)

• San Antonio, TX 78215:
  Relocate before starting work (Required)

Work Location:

In person