Luxury Resort Door Attendant - JW Marriott San Antonio Hill Country Resort & Spa (Previous Cust

Overview

Towne Park is a hospitality services company focused on delivering exceptional experiences. This position centers on providing high-quality, white-glove service and creating positive guest experiences for patients, visitors, and guests.

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients.
• Acknowledge and greet guests within five feet using a professional and friendly approach; address guests by last name when appropriate.
• Practice Towne Park phone etiquette and occupy designated areas when not assisting tasks.
• Assist guests with room changes, deliveries and pickups of items to guest rooms, and opening doors for guests.
• Provide directions, arrange taxis and reservations, and answer inquiries about facility amenities and local attractions.
• Deliver messages, items, and guest amenities as requested.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Must be at least 18 years of age and able to pass a criminal background and drug screen.
• Wheelchair Safety Training as required by Towne Park.
• Knowledge of customer service principles; ability to read, write, and communicate in English; ability to present information effectively in one-on-one and small group settings.
• Math skills: ability to add/subtract three-digit numbers and perform multiplication/division with tens and hundreds; understand time formats and rates related to time elapsed.
• Ability to maintain accuracy and composure under pressure.

• Regularly required to talk or hear; may sit or stand for extended periods; may run, walk, and handle objects or controls.
• Physical abilities include climbing stairs, bending, kneeling, crouching or crawling, and vision requirements (close, distance, color, peripheral, depth, focus).
• Occasional lifting: up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects.
• Outdoor work for extended periods; exposure to extreme heat or cold; accommodations may be provided.

Travel of up to 5% may be required.

Benefits eligibility, eligibility requirements, and plan terms may vary by job classification, length of employment, and hours worked. Seasonal and temporary roles may be excluded from benefits. This description reflects essential duties but is not necessarily all-inclusive.