Front Desk Clerk- HVRW

Job Details

Hotel Valencia Riverwalk
- San Antonio, TX 78205

Full Time

High School

$17.00

None

Any

Hospitality
- Hotel

Providing warm and caring service for our guests. Assisting with reservations, answer inquiries, process payments, and maintain a clean and organized reception area. Answer the phones and transfer calls effectively.

• Check guests into or out of the hotel.
• Confirm credit and payment method at check-in.
• Confirm full payment at checkout.
• Communicate effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Skilled in working with multiple computer programs
• Log all requests, confirm completion, and follow up.
• Direct guests to daily functions within the hotel.
• Initiate and monitor shift checklists for proper completion of tasks.
• Provide effective communication to all departments of guest activity.
• Respond to all guest needs and requests in a timely manner.
• Effectively coordinate the relocation of guests when necessary.
• Review PMS inventory and House Count for availability and rates.
• Book reservations for day-of-arrival or future stays.
• Balance and prepare individual paperwork for the closing of the shift.
• Balance Bank daily.
• Be thoroughly acquainted with all the hotel's promotional programs.
• Run copies and charge guests as needed.
• Send faxes, if needed, and charge guests as needed.
• Run daily arrival report and mark registration cards for special requests.
• Distribute packages and mail to guest services for delivery or inform guests of receipt.
• Stock and clean the workspace for the next shift
• Distribute billing reports to hotel outlets.
• Block groups, assist with making keys, and notify housekeeping.
• Other duties as required.

• Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc...
• Contribute positively to the team within the department
• Prepare for all guest requests

• Participate in ongoing training
• Operate tools and equipment within the office

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc...

• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Maintain regular attendance in compliance with the Hotel Valencia Riverwalk standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance, demeanor, and grooming, which includes wearing the proper uniform while working.
• Comply at all times with Hotel Valencia Riverwalk Standards and regulations to encourage safe and efficient hotel operations

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

• Standing/Walking: 8 hours. At the front desk, wood floor, tile, or carpet.
• Lifting/Carrying:
  Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
• Other
  
  Physical Requirements:
  
  Working with several people at once, watching for guests, and retrieving materials.
• Constantly. Getting keys, supplies, and doing paperwork at the front desk.