Conference Services Manager

JOB SUMMARY

This is an exempt position. Employees in this role are expected to perform the duties and responsibilities assigned to them and are not compensated based on hours worked.

Due to the nature of the position, work schedules may vary, and the role may require working more than 40 hours in a workweek and/or more than 8 hours in a day as necessary to meet business needs, including evenings, weekends, or peak operational periods.

Candidates applying for management positions are expected to possess the professional knowledge, leadership capabilities, and functional expertise required to perform the essential duties of the role. While onboarding will be provided to familiarize successful candidates with Company-specific systems, processes, and culture, management hires are expected to bring with them the core competencies necessary to lead, make decisions, and achieve results within their area of responsibility.

Responsible for servicing and executing Group room contracts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

• Planning and oversee client meetings and functions to ensure customer satisfaction.
• Provide conference services for most in-house groups, conferences and meetings.
• Work with other departments within the hotel to provide quality service.
• This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
• Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
• Maintain correct procedures for credit control, financial transactions, and security of financial assets.
• Promptly respond to and resolve client requests, complaints, or questions in a courteous and timely manner.
• Any other duties as assigned by an immediate supervisor.

• Excellent written, spoken, and presentation skills. Additional language ability, a plus.
• Must have comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
• Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
• Must have exceptional mathematical and computer skills.
• Must be able to work a flexible schedule including nights, holidays, and weekends, as needed.
• Delphi systems knowledge preferred.

• Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies.
• Holds self and others accountable for achieving results.
• Addresses conflict in a timely manner.
• Contributes to team results.
• Deals with change effectively.

• Always applies the principles of trust, honesty, respect, integrity and commitment.
• Establishes confidence in Catering & Conference Sales among peers throughout the hotel and throughout Valencia Group.
• Guest Services
  • Respond to guest inquiries, requests, concerns in a timely manner
  • Investigate and resolve any service issues properly addressing both internally recovering the guest as appropriate.
  • Make and receive calls regarding guest experience to ensure guest satisfaction.
• Team Support and Training
  • Always be available to assist other departments as needed
  • Attend and complete company-mandated training
  • Attend and participate in company-organized training
• Communication and Reporting
  • Site Inspection Communication, Monthly Forecasts, Weekly Solicitation and Activity Reports
  • Provide and communicate detailed BEOs and Resumes (and updates) to ensure all departments are prepared to meet guests’ expectations.
  • Attend Daily Stand up and BEO meetings and communicate answers to any questions in a timely
  • Review and respond to emails effectively without delay
• Safety & Compliance
  • Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
  • Report unsafe conditions
  • Ensure to complete all required certification, harassment, and safety and security training
  • Report any incidents and create an incident report on the same day

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties…