Assistant Front Office Manager Job San Antonio area,Texas USA,Hospitality / Hotel / Catering

Omni Orlando Resort at Champions Gate, 1500 Masters Blvd, Champions Gate, Florida, United States of America

Job Description

The Omni Orlando Resort at Champions Gate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at Champions Gate may be your perfect match.

Purpose: To work closely with the Front Office Manager, Front Desk Supervisors, Ideal Services, Overnight Staff, Guest Services and Shuttle services to ensure maximum operating efficiency. To oversee the development of all Front Office Associates Managing and problem-solving associate and guest issues while always remaining professional.
Essential Functions:

Ensure registration cards are completed.
Ensure all needed reports are run.
Communicate with all department managers on a continuing basis. Especially the communication with Night Audit each evening/morning.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system for training maintenance and trouble shooting.
Complete weekly supply inventories to ensure adequate pars of such.
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day, i.e. V.I.P.'s, ESP's, Special Requests, etc.
Prepare group information sheets.
Complete check-out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assure knowledge and training of Marketing Programs of company and hotel.
Understand all emergency procedures.
Understand all radio codes.
Ensure 1 hour per associate of documented training happens every month
Ensure representation at the Safety and Sensory Advisory Board Meetings.
Conduct appropriate number of MOS Checklists for each associate every month.
Conduct a monthly department meeting.
Monthly review of AAA Standards with all associates.
Ensure incentive program is running effectively.
Ensure all items on the SOP review are handled in a timely manner.
Ensure that all standards on the overnight shift are being adhered to.
Broad knowledge of Epitome, Synergy and Vingcard systems.
Broad knowledge of all Resort services and amenities.
Knowledge of reservations special packages.
Ensure cleanliness and organization of the department.
Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine, radio, Nextel and Bell cart.
Interior and on occasion exterior of hotel with exposure to weather conditions.
Perform other reasonable job duties, such as special projects as directed by the leaders.

Essential Functions:

Ensure registration cards are completed.
Ensure all needed reports are run.
Communicate with all department managers on a continuing basis. Especially the communication with Night Audit each evening/morning.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be very familiar with the hotel computer system for training maintenance and trouble shooting.
Complete weekly supply…