Front of House Supervisor

Position Summary

The Front of House Supervisor is responsible for overseeing the daily operations of front-of-house services and ensuring exceptional guest experiences. This role provides leadership, guidance, and support to front-line team members while maintaining the highest standards of hospitality, service, and professionalism. The Front of House Supervisor serves as a key leader on duty, ensuring smooth operations and positive guest interactions throughout each shift.

• Deliver and uphold exceptional customer service standards.
• Ensure guests receive prompt, professional, and personalized service.
• Respond to guest concerns and resolve service issues in a timely and effective manner.
• Monitor guest satisfaction and identify opportunities to enhance the overall experience.
• Serve as a visible and approachable presence for guests and team members.

• Supervise, coach, and develop front-of-house staff.
• Assist with onboarding and training new team members.
• Provide ongoing feedback and performance coaching.
• Lead pre-shift meetings and communicate operational priorities.
• Promote a positive, collaborative, and guest-focused work environment.

• Oversee opening, service, and closing procedures.
• Ensure compliance with company policies, procedures, and service standards.
• Assist with scheduling and staffing assignments to support business needs.
• Coordinate with culinary, events, housekeeping, and other departments to ensure seamless service delivery.
• Monitor dining rooms, public spaces, and guest-facing areas to maintain cleanliness and presentation standards.
• Assist in managing reservations, seating plans, and guest flow during peak service periods.

• Complete shift reports and communicate operational updates to leadership.
• Maintain accurate records and operational documentation.
• Monitor supply levels and communicate inventory or maintenance needs.
• Support departmental goals by identifying efficiencies and opportunities for improvement.

• Ensure compliance with all health, safety, sanitation, and company policies.
• Maintain a safe environment for guests and team members.
• Respond appropriately to emergencies, incidents, and operational disruptions.

• Previous leadership or supervisory experience in a hospitality or guest-focused environment preferred.
• Passion for delivering exceptional guest experiences.
• Strong leadership, coaching, and team development skills.
• Excellent communication and interpersonal abilities.
• Proven ability to resolve guest concerns with professionalism and empathy.
• Strong organizational, multitasking, and problem-solving skills.
• Experience with reservation systems and POS platforms preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.