Night Audit

Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

PROPERTY:
Aloft San Antonio BRAND:
Marriott – Aloft Hotels DEPARTMENT:
Front Office POSITION:
Night Auditor

SUMMARY:

The Night Auditor at Aloft San Antonio is responsible for providing exceptional overnight guest service while ensuring the accuracy and completion of the hotel’s daily financial and operational processes. This position is responsible for nightly balancing of hotel charges and expenses, completing required audit procedures and reports, and ensuring the Front Desk is prepared for the following business day.

As an overnight representative of the hotel, the Night Auditor is also responsible for responding promptly and professionally to guest needs, assisting with check-ins and check-outs, addressing guest concerns, monitoring the property, and helping maintain a safe and welcoming environment. The Night Auditor must demonstrate strong attention to detail, accountability, and effective communication while delivering service consistent with Aloft, Marriott, and Providence Hospitality Partners standards.

DUTIES AND RESPONSIBILITIES:

Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer

Provides superior service to our customers (internal and external) at all times and follow the company’s etiquette guidelines as mandated in the employee handbook

Audits and balances room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue and online reservations

Completes and transmits daily management/accounting reports and support documentation; transmittal of credit card batches

Acts as hotel system/operation and emergency liaison during night hours and perform all guest service functions

Runs various computer reports at the beginning and end of each shift

Takes payments, post charges, enter amounts into computer, and balance accounts at the end of each shift

Answers a variety of questions from guests, and handle routine problems - referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members

Maintains knowledge of daily activities in and around the hotel/ resort area Handles emergencies that arise when on duty alone, notifying appropriate personnel

Assists in general maintenance and inventory of Front Office equipment and supplies

Performs other related duties as assigned by management

QUALIFICATIONS:

Commitment to excellence and high standards

Basic typing skills with computer data entry experience

Basic reading, spelling, and math skills

Ability to converse clearly and comfortably with many different types of people

Ability to deal courteously and efficiently with customers and other personnel

Ability to learn a variety of information about the company’s lodging and recreational facilities, as well as general information about the area Excellent customer service skills

Ability to understand and follow written and verbal instructions

Professional appearance and demeanor

Bilingual skills a plus

EDUCATION AND EXPERIENCE:

High school diploma or general education degree (GED) or related experience and/or training, or equivalent combination of education and experience

Requires a minimum of one year of hotel audit experience

COMPETENCIES:

Quali…