Resort Door Attendant - JW Marriott San Antonio Hill Resort & Spa

About Towne Towne

About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.

For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit  and follow us on Linked In.

* Previous Customer Service Required*

The hourly base pay range for this position is $16 - $18 per hour. (based on prior experience)

The work schedule for this position is dependent upon resort business volumes which will be discussed during the interviews. Open Availability is recommended.

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company’s 401k retirement savings plan.
• Eligibility requirements depend on your job classification, length of employment and number of hours worked.
• Benefits are subject to change and may be subject to a specific plan or program terms.
• Seasonal and temporary roles are not eligible for benefits outlined above.

The Door Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner.

The Door Attendant is responsible for opening doors for all guests entering and exiting the facility and assisting guests with transportation to off-site locations.

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.
• Uses salutation of the day and welcomes guests to the location-35% Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks-15%.
• Assists guests with room changes when needed. Assists with the delivery and pick up of items to guest rooms.
• Opens all vehicle and hotel doors for guests-25%.
• Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
• Delivers messages, items and/or guest amenities as requested-25%.

The total amount of time for all functions of the job - 100%.

• Education:
  
  High school diploma or general education degree Required.
• Licensure, Certification, etc.: N/A.
• Work Experience:
  
  One to three months related experience and/or training; OR equivalent combination of education and experience. Must complete the Wheelchair Safety Training course provided by Towne Park.
• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background and drug screen.
• If providing valet parking or shuttle services, may be subject to additional requirements.
• Knowledge:
  Customer service skills.
• Skills:
  
  Must be able to read and write standard English language;
  Must be able to read and comprehend simple instructions, short correspondence and memos;
  Must be able to write simple correspondence;
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization;
  Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to…