Rooms Housekeeping - Houseperson

Housekeeping Houseperson

Overview:
This position ensures that assigned public space and guest room floors are kept fully stocked and clean while maintaining Omni standards and exceeding our guest expectations.

• Ensures that assigned linen room closets are stocked at par.
• Empties GRAs carts linens and trash as needed.
• Assist to strip, check out rooms of linen and remove trash.
• Assists taking in room dining dishes, tables and trays from the guestrooms and corridors to the service elevator landing.
• Keeps corridors on guest room floors clean and vacuumed.
• Sweeps, scrubs, mops hard surface floors on assigned section.
• Assists in deep cleaning and shampooing carpet and/or furniture.
• Maintains corridor cleanliness.
• Moves furniture upon request.
• Completes a quarterly mattress flip project.
• Completes guest requests.
• Pick up guest shoes to shine and deliver them back.
• Assists in the distribution of items to all guests' rooms.
• Assists in Housekeeping inventories.
• Washes and places back in linen closets the glassware and coffee cups.
• Assists GRAs with guestroom supplies.
• Ensures all linen is dropped in the linen chute in a timely manner.
• Takes soiled bedspreads, blankets, pillows, and other large bedding items to the Laundry to be washed.
• Turns in Lost and Found items found to Housekeeping Office before the end of the shift.
• Deposits trash and recycling to the trash and recycling dumpsters.
• Cleans up bio-hazard spills in guestrooms and public areas with proper safety gear.
• Reports missing or damaged items in the guestrooms or public areas to Supervisor
• Reports engineering issues to the Office Coordinator or Supervisor
• Encourages and builds mutual trust, respect, and cooperation among co-workers. Treats co-workers fairly and equitably.
• Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safety situation. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department training and meetings.
• Perform any other duties required by management.

• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance, attitude, and performance.
• Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
• Prior housekeeping experience required or other relevant environmental services experience.
• Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Candidates must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all times.
• Ability to communicate both verbally and in writing in English with guests, management, and co-workers.