Boutique Hotel General Manager

Our client is seeking an experienced and passionate Boutique Hotel General Manager to lead operations at an exclusive property in the picturesque city of George . This role requires a hands‑on leader dedicated to delivering personalized guest experiences and maintaining the unique charm and high standards of the hotel. You will be instrumental in managing all aspects of the hotel, from staff supervision and guest relations to financial oversight and marketing efforts, ensuring the property thrives in the competitive Western Cape tourism market.

This is an ideal position for an individual with a flair for service excellence and a deep understanding of luxury hospitality management.

• Manage all hotel operations to ensure seamless service delivery and guest satisfaction.
• Lead and inspire the hotel team, fostering a culture of exceptional customer service.
• Oversee financial performance, including budgeting, P&L management, and cost control.
• Develop and implement marketing strategies to attract and retain guests.
• Maintain property standards, ensuring a high level of presentation and cleanliness.
• Handle guest feedback and resolve issues promptly and professionally.

• A minimum of 4 years in a General Manager or senior management role within the boutique hotel sector.
• Proven experience in luxury guest services and staff management.
• Strong financial acumen and experience with revenue management.
• Excellent communication and problem-solving skills.
• A passion for hospitality and a keen eye for detail.
• Degree in Hospitality Management or a related discipline is preferred.

• Attractive salary with performance incentives.
• Potential for housing assistance or on-site accommodation.
• Comprehensive health benefits package.
• Generous annual leave allowance.
• Unique opportunity to manage a distinctive property in a beautiful location.