People & Culture Manager

Description

Situated in the heart of downtown, overlooking Travis Park, the AAA Four Diamond, St. Anthony Hotel offers easy access to the trendy restaurants and historical landmarks in San Antonio, Texas. St. Anthony, a Luxury Collection Hotel San Antonio, opened in 1909 and has been designated a national historic site. Our luxury hotel in San Antonio embodies old-world splendor with touches like Italian marble and Corinthian columns.

Come make history with this luxury San Antonio hotel.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey.

Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you.
• Discounts with our Crescent managed properties in North America for you & your family members.

ESSENTIAL JOB FUNCTIONS:

• Provide guidance and support to leaders on performance management, corrective action, and associate development in accordance with Crescent policies and

  employment law.

• Assist in the administration of performance evaluations, individual development plans, and succession planning initiatives to support internal growth and leadership

  continuity.

• Work closely with leadership to identify training and development needs and develop, coordinate, and facilitate leadership development, compliance, and required training programs.
• Support associate relation matters by assisting with investigations, documentation, and follow-up in partnership with the Director of People & Culture.
• Ensure HR practices, documentation, and processes remain compliant with federal, state, and local employment regulations.
• Assist with the coordination of associate engagement initiatives, recognition programs, and hotel-wide events as assigned.
• Partner with payroll and benefits teams to support associate inquiries and resolve discrepancies.
• Assist with policy development, SOP updates, and consistent application of HR practices across departments
• Participate in leadership meetings and contribute insights related to engagement, retention, and workforce trends
• Support the Director of People & Culture in administering and managing FMLA, ADA accommodations, and Workers’ Compensation claims in compliance with

  applicable laws and company policies.

• Partner with department leaders to support full-cycle recruitment efforts, including candidate screening, interviewing, selection, and onboarding of new associates.
• Support the planning and facilitation of new hire orientation and brand-aligned onboarding experiences that reinforce culture, service standards, and

  organizational expectations.

• Perform other duties as assigned to support People & Culture operations and hotel objective.

REQUIRED SKILLS/ABILITIES:

• Minimum of 3–5 years of progressive human resources experience, with hospitality or service-driven environment experience strongly preferred.
• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or related field preferred.
• Bilingual proficiency in English and Spanish is strongly preferred to support effective communication.
• Demonstrated ability to design, develop, and deliver training programs, including onboarding, compliance, and role-specific development, in a hospitality or service-driven environment.
• Prior experience of one to two (1–2) years within Marriott International–branded hotels is preferred.
• Working knowledge of employment law, HR best practices, employee relations, and performance management.
• Proven ability to build relationships and influence leaders at all levels.
• Strong communication, conflict-resolution, and organizational skills.
• High level of discretion, professionalism, and emotional intelligence.
• Proficiency in HRIS platforms and Microsoft Office (Word, Excel, Outlook

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Source:
Crescent Hotels & Resorts