Human Resources Coordinator

About the Company

• Acts as first point of contact for incoming questions, issues and requests received in the HR Ticketing System.
• Responds to tickets timely and effectively from employees and managers related to HR administration and operations.
• Provide accurate and timely processing of HR transactions and delivers outstanding customer services to internal and external customers.

• Acts as first point of contact for incoming questions, issues and requests received in the HR Ticketing System.
• Responds to tickets timely and effectively from employees and managers related to HR administration and operations.
• Provide accurate and timely processing of HR transactions and delivers outstanding customer services to internal and external customers.

• Provide and maintain effective full range of administrative support functions necessary to the Human Resources department including onboarding, offboarding, e-learning, payroll, etc.
• Answering questions on the ADP payroll system, Success Factors (Employee Central), and E-Learning.
• Handles ADP background screening process (including ADP II clearance).
• Point of contact for onboarding, offboarding, and staff changes transactions.
• Assist with Contractor setup and maintenance.
• Work with the HR Business Partners to ensure proper setup in performance management system.
• Filing of all employee paperwork into employee files.
• Runs routine HR reports and can perform additional ad hoc reporting as needed.
• Referral bonus and Tuition Reimbursement tracking.
• Provide documentation for HR Audits (internal and external).
• Backup for distribution of HR Communications.
• Interact with HR Business partners, IT, and Facilities to ensure seamless new hire, transfer, and offboarding processes.
• Keep up to date with latest HR trends and best practices.
• Performs other duties as assigned.

• Experience using IT skills particularly in Word, Excel, Powerpoint. Visio is a plus.
• Typing speed of 40 wpm.
• Knowledge of confidentiality in the work place.

• Working with People:
  Demonstrates an interest in and understanding of others;
  Adapts to the team and builds team spirit;
  Recognized and rewards the contribution of others;
  Listens, consults others and communicates proactively;
  Supports and cares for others;
  Develops and openly communicates self-insight.
• Writing & Reporting:
  Writes clearly, succinctly and correctly;
  Writes convincingly in an engaging and expressive manner;
  Avoids the unnecessary use of jargon or complicated language;
  Writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.
• Planning & Organizing:
  Sets clearly defined objectives;
  Plans activities and projects well in advance and takes account of possible changing circumstances;
  Manages time effectively;
  Identifies and organizes resources needed to accomplish tasks;
  Monitors performance against deadlines and milestones.
• Following Instructions and Procedures:
  Appropriately follows instructions from others without unnecessarily challenging authority;
  Follows procedures and policies;
  Keeps to schedules;
  Arrives punctually for work and meetings;
  Demonstrates commitment to the organization;
  Complies with legal obligations and safety requirements of the role.
• Adapting & Responding to Change:
  Adapts to changing circumstances;
  Accepts new ideas and change initiatives;
  Adapts interpersonal style to suit different people or situations;
  Shows respect and sensitivity towards cultural and religious differences;
  Deals with ambiguity, making positive use of the opportunities it presents.

• A solid level of HR administrative experience. ADP and Success Factors desirable.
• Proven ability to liaise with internal and external customers professionally and courteously, including senior executives.
• Proven track record in promoting and implementing good customer care practice.
• Experience of dealing positively with and resolving complaints.
• Proven experience of working autonomously.

• 4 years HR experience and/or administrative experience.
• Bachelor’s degree in Human Resources or related field.

English required.

Fluency in Spanish and or Portuguese is a plus.