Case Management Specialist

This Role Is Not For Everyone. It Might Be For You.

For over 25 years, Mavagi Enterprises has created meaningful employment for veterans and people with disabilities through federal contracts under the Ability One/JWOD Program. We are a mission-driven, people-first organization and we are looking for a Case Management Specialist who moves with urgency, documents with precision, and genuinely cares about the humans whose files sit on their desk.

You notice when a case file is drifting and you close the loop before anyone has to ask. You can sit across from an employee having a hard day and make them feel seen, not processed. You know your way around JWOD/Ability One requirements, and you don’t flinch when an audit shows up. And when a beneficiary needs more than case management, you know how to refer them somewhere that can actually help.

If that sounds like you, keep reading.

Responsibilities Case File Management and Compliance Create and manage case files and disability documentation in accordance with JWOD/Ability One, federal, state, and county regulations

Complete written assessments for every employee with a disability to confirm qualification under JWOD/Ability One and that Mavagi Enterprises is making all accommodations as necessary

Ensure files meet requirements to pass internal and external audits without last-minute scrambling

Maintain updated records on all Case Management platforms with accuracy and on time

Flag documentation gaps proactively before they become audit findings

Vocational Assessment and Employee Support Conduct vocational assessments for current and new employees in support of ongoing eligibility and individual development

Develop accurate, personalized analysis plans with clear goals and objectives that promote employment opportunities

Develop and monitor individual Work Plan records and track the number of clients served

Provide training to supervisory personnel so they can help employees with disabilities succeed on the job Provide crisis intervention and counseling or refer out when employees need more than case management, because we lead with humanity

Ticket-to-Work and Beneficiary Services Deliver employment services to beneficiaries who have assigned their Ticket-to-Work to Mavagi Enterprises Provide accurate information on Ticket-to-Work services and initiatives to relevant audiences

Maintain regular contact with beneficiaries and conduct monthly and quarterly follow-up activities

Provide ongoing, comprehensive case management, enter activities, monitor service dates, and extend or close activities as required

Provide job development activities to assist clients in meeting their employment goals

Outreach, Recruiting, and Administration Submit timely and accurate status reports to the President, including clients served, services delivered, and outreach activities

Conduct outreach and referrals to beneficiaries, family members, community partners, and service providers

Assist in recruiting quality employees in accordance with Mavagi Enterprises’ mission

Research complex challenges and develop the procedures, documents, and forms needed to solve them Perform other duties and special projects as assigned

Required

Bachelor’s degree in Human Resources or a related field, or a comparable combination of formal education and work experience

Minimum 2 years of experience working with persons with disabilities, preferably with organizations providing employment services

Working knowledge of employment law including ADA, EEO, FMLA, workers’ compensation, wage and hour, labor law, and JWOD/Ability One guidelines

Excellent written and verbal communication, you can write a formal assessment and have a real conversation with an employee who is struggling

Strong organizational skills and the ability to manage multiple priorities without losing momentum

Intermediate to advanced computer literacy

Valid driver’s license

Ability to pass a background check and meet all contract screening requirements

Ability to perform the physical demands of the role for extended periods with or without assistance, including viewing a computer screen, using a keyboard, and answering phones

Preferred

Experience in…