Enterprise Learning & Development Manager

Job Category: Human Resources / Human Investment

Requisition Number: ENTER
004917

• Posted :
  August 26, 2026
• Full-Time
• On-site

Showing 1 location

Credit Human Headquarters
San Antonio, TX 78215, USA

Role Type:
Manager

Why This Role Matters

This role ensures the organization has a scalable, effective learning and development ecosystem that enables employees and leaders to grow with the business. By aligning learning strategies, processes, and technology with enterprise goals, this leader helps build a culture of continuous learning, agility, and organizational performance.

What You’ll Do

• Lead and develop a high-performing Learning & Development team that consistently delivers impactful learning solutions across the enterprise.
• Design and implement scalable learning operations, processes, and systems that improve efficiency, consistency, and learner experience.
• Partner with leaders across the organization to align learning priorities and investments with strategic business objectives.
• Drive continuous improvement by evaluating program effectiveness, measuring outcomes, and using data to inform decisions and resource allocation.
• Champion innovative learning solutions and enterprise-wide initiatives that enhance organizational capability and support change efforts.
• Build a culture of learning agility by creating development pathways, services, and experiences that empower employees to grow and succeed.
• Coach managers and team members while fostering accountability, collaboration, and long-term talent development.

Why You’ll Love This Role

• Shape enterprise-wide learning strategy and influence how talent is developed across the organization.
• Lead meaningful transformation through process improvement, innovation, and organizational change initiatives.
• Partner with senior leaders to help drive business performance through people development.
• Build and mentor a talented team, including developing future leaders and strengthening organizational capability.
• Blend strategy and execution, giving you the opportunity to influence vision while delivering measurable results.
• Create lasting impact by fostering a culture of continuous learning, growth, and adaptability.

Experience:

Required

• At least 5 years of experience in one or a combination of the following disciplines:
  • Enterprise learning & development
  • Organization structure & organizational development
  • Learning design and technology
  • Operational management
• At least 3 years of management/supervisory experience.

Preferred

• Experience managing managers.

Skills & Knowledge:

Required

• Ability to proactively solve problems using root cause analysis and from a frame of reference that recognizes nonlinear dynamic complexities
• Ability to gather, analyze, and draw conclusions from empirical data; ability to apply mathematics, algebraic and statistical computations to solve business problems
• Demonstrated experience developing, analyzing and improving processes.
• Demonstrated customer relationship management & business partnering skills
• Demonstrated ability to influence without authority
• Intermediate Excel skills & basic Access database skills
• Demonstrated knowledge of learning & development measurement methodologies, theories & frameworks.
• Strong interpersonal communication and writing skills
• Demonstrated self‑awareness, commitment to personal development, learning agility and reflective capacity.
• Ability to represent the credit union in a professional manner, verbally and in writing
• Basic understanding of the concept of productive capacity and its utilization.
• Working knowledge of employment law/regulation (including but not limited to FLSA, Title VII of the Civil Rights Act, ADA, ADEA, GINA, ERISA, etc.)

Education:

Required

Schedule: Monday‑Friday, 8:30 am‑5:30 pm

Paygrade: 3BA

The expected…