IT Technician - Infrastructure Support

Overview

Who We Are A team of PC technicians that work on campus to assist users on-site and remotely. Providing tier 2 level support to users' workstations in a predominantly Microsoft environment with growth potential into various other technologies.

Objectives of this Role:

• Supporting users workstations either in person and/or with remote access.
• Supporting Windows 11 operating system.
• Supporting software in an Enterprise environment.
• Understanding of business applications including but not limited to, Microsoft Office, Adobe Acrobat and Reader, and major web browsers.
• Knowledge of network protocols/services and network infrastructures.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with users at any technical level.
• Excellent interpersonal and customer service skills, including the ability to work with individuals at all levels of an organization.

• To be a proactive member of the PC Technician group.
• Supports a range of desktop, laptop, and tablet devices in the GCC High Enterprise environment.
• Respond to support cases via Web-based Help Desk ticketing system.
• Coordinating with end users to schedule and deploy their new or replacement workstations.
• Ability to troubleshoot and identify issues with the end users' workstation relating to the operating system (generally Windows 10/11), device hardware, and applications.
• Ability to handle sensitive information in a confidential manner.
• Imaging computer workstations.
• The imaging process utilizes System Center Configuration Manager.
• Reporting to the Project Manager as required for project updates.

• Requires a high school diploma or equivalent.
• Comp Tia A+ certifications a plus.
• Microsoft Certified Professional certification or higher a plus.
• MacOS certifications a plus.
• 2 years:
  Desktop Support in an Enterprise, Windows Desktop based working environment as a field technician; specifically in supporting the Windows desktop operating system.
• 1 year:
  Desktop support for cloud services to include Teams, One Drive, M365.
• Communication, Organizational, and written skills are a must.
• Familiarity with imaging technologies in a Enterprise Environment, focusing specifically on Microsoft System Center Configuration Manager a plus.
• A valid/clear driver's license is required.

Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Applicant must be a U.S. citizen.

San Antonio, Texas

For benefits information at our San Antonio location, . For benefits information at all other locations, .