SharePoint Developer and Support Specialist

Overview

Nakupuna Companies is seeking a highly skilled SharePoint Developer and Support Specialist - Tier 2 to provide advanced support and development capabilities across SharePoint Online (SPO) and SharePoint Subscription Edition (SE) environments. This role blends hands-on troubleshooting with development expertise, helping to resolve complex issues, build custom solutions, and maintain system health. The ideal candidate will have a strong background in SharePoint Online, Power Platform, and Dataverse, along with user support experience.

They should be skilled in automation, solution customization, and driving operational excellence across collaborative environments.

• Issue Resolution: Investigate and resolve Tier 2 technical issues related to SharePoint architecture, custom solutions, site collections, permissions, lists/libraries, and Power Platform integrations
• Development & Customization: Build, debug, and enhance SharePoint solutions using SPFx, Power Shell, PnP, JavaScript/Type Script, and Power Platform (Power Automate, Power Apps); support branding, site templates, and user experience enhancements
• Workflow Automation: Support and maintain Power Automate workflows and legacy SharePoint Designer workflows
• Integration Support: Assist with integrations between SharePoint and other Microsoft 365 services (e.g., Teams, One Drive, Outlook), as well as third-party or line-of-business applications
• Monitoring & Optimization: Proactively monitor site and system performance, recommend optimizations, and ensure platform stability and compliance with organizational standards
• User Support & Enablement: Provide guidance to site owners, content managers, and end-users on best practices, governance policies, and feature usage
• Documentation: Maintain internal documentation, technical guides, scripts, and SOPs to support knowledge transfer and consistent service delivery
• Collaboration: Partner with system administrators, architects, security teams, and Microsoft support to resolve high-impact issues or deliver enhancements
• Incident Management: Track and manage issues using ITSM tools like Service Now, ensuring timely communication and resolution

Skills/

Qualifications:

• Bachelor degree in an IT related field preferred
• 3+ years of hands-on experience supporting and developing in both SharePoint Online and SharePoint on-premises environments (preferably SharePoint SE)
• Experience migrating or co-managing hybrid SharePoint environments
• Demonstrated experience with troubleshooting permissions, site structures, and workflow issues
• COMTIA Security + Preferred - Must be able to obtain and maintain the certification within 6 months of employment

Technical

Skills:

• Proficient in SPFx (SharePoint Framework), Power Shell scripting, PnP Power Shell, JavaScript, and HTML/CSS
• Experience with Power Platform tools:
  Power Automate, Power Apps, and Power BI
• Familiarity with SharePoint Designer and Info Path (for legacy support)
• Experience configuring and managing SharePoint SE service applications, central admin, ULS/event logs, and SQL Server dependencies

Soft Skills:

• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical audiences
• Proactive and detail-oriented, with a collaborative mindset

Additional Requirements:

• Experience with ITSM tools like Service Now or Jira
• Understanding of governance, security, and compliance within Microsoft 365
• Ability to manage multiple tickets and development tasks in a dynamic environment

Clearance: This position requires the ability to obtain a Public Trust clearance. Must be a U.S. Citizen.

Physical Requirements: The candidate must be able to meet the physical requirements of the job, with or without a reasonable accommodation:

• Ability to perform repetitive motions with the hands, wrists, and fingers
• Ability to engage in and follow audible communications in emergency situations
• Ability to sit for prolonged periods at a desk and working on a computer