IT Technician

Overview

Zephyrus Engineering Limited is known for transforming ambitious projects into realities through expert engineering and advanced technology. We drive innovation, using cutting-edge solutions to tackle complex challenges in infrastructure, design, and technology. We are looking for an IT Technician who’s eager to make an impact, supporting our teams and ensuring flawless digital operations. If you’re passionate about technology, problem-solving, and ready to work at the forefront of engineering solutions, this is your chance to shine.

As an IT Technician at Zephyrus Engineering Limited, you will play a critical role in maintaining and optimizing our tech infrastructure to keep our engineering and project teams connected, secure, and efficient. This role requires a hands-on problem solver who can address both urgent technical issues and routine system upkeep, all while delivering an exceptional IT experience to our employees. From supporting day-to-day operations to assisting with tech upgrades, you will be essential in driving smooth IT operations across all departments.

• System Maintenance and Troubleshooting:
  Diagnose and resolve hardware, software, and network issues swiftly, ensuring minimal disruption to workflow. This includes computers, servers, peripherals, and network components.
• Helpdesk Support:
  Provide responsive, professional support to employees, assisting them with a range of IT issues, from troubleshooting to guiding on best practices.
• Hardware & Software Setup:
  Manage the installation, configuration, and upgrades of company hardware, software, and network devices for new hires, project deployments, and system improvements.
• Network Administration:
  Oversee network health, performing routine monitoring, diagnostics, and troubleshooting for switches, routers, firewalls, and wireless systems.
• Data Security & Compliance:
  Assist in implementing and monitoring data security protocols to protect sensitive information and prevent breaches, aligning with industry standards and regulatory compliance.
• System Backup & Recovery:
  Perform regular data backups and support recovery processes to ensure data integrity and business continuity.
• Inventory Management:
  Track and manage IT assets and inventory, ensuring that all equipment is accounted for, up to date, and properly stored.
• Documentation & Reporting:
  Maintain detailed records of technical support, system maintenance, configurations, and updates to assist in troubleshooting and future audits.
• Training & Support:
  Offer technical training to end users on new systems, software, and best practices to empower employees in their technology use.
• Collaboration & Project Support:
  Work closely with the IT Manager and cross-functional teams to support and implement technology solutions aligned with company goals.

• Education:
  
  Associate or Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Experience:
  • 2+ years in IT support, preferably in an engineering or technical environment.
  • Proven experience troubleshooting network, hardware, and software issues.
• Technical
  
  Skills:
  • Strong knowledge of Windows, Mac OS, and Linux operating systems.
  • Familiarity with Active Directory, VPNs, and firewalls.
  • Experience with network troubleshooting tools and diagnostic software.
  • Proficiency with Microsoft Office Suite, Google Workspace, and other productivity tools.
  • Knowledge of cyber security protocols and data protection best practices.
• Soft Skills:
  • Excellent communication skills with the ability to explain technical issues in simple terms.
  • Strong organizational skills and attention to detail.
  • Ability to work independently as well as part of a collaborative team.
  • A proactive approach to problem-solving and a strong sense of responsibility.

• Competitive Salary with performance-based incentives.
• Comprehensive Benefits Package:
  Medical, dental, vision, and retirement options.
• Professional Development:
  Training and certification opportunities to support your growth.
• Work-Life Balance:
  Flexibility that respects both productivity and personal time.
• Cutting-Edge Technology:
  Access to…