Civic Partnership Manager

Date: Feb 4, 2026

Location: San Antonio, TX, US, 78205

Company: CPS Energy

Civic Partnership Manager

The Civic Partnerships Manager is responsible for the strategic relationship management of civic partners that leverage CPS Energy assets to support their critical business operations. Scope of partnerships range from Network as a Service, Data Center as a Service and various other technology sharing engagements. As a strategic partner, this role will bridge the gap between partner business requirements and internal technical teams to ensure services are aligned with desired outcomes and objectives.

The position is responsible to establish and maintain business relations with internal and external customers through building relationships, providing strategic project support, and delivering value of IT services.

• Collaborate and build trusted relationships with external partners and internal stakeholders, to include senior and executive management.
• Serve as the strategic interface with assigned civic partners facilitating business technology strategy development, solution discovery, service management, relationship and risk management.
• Ensure development of a clear understanding of business needs and desired outcomes, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
• Seek and develop opportunities and strategies to internally market business solutions, including development and implementation of solution roadmaps.
• Plan, create and conduct presentations to staff and partners on technological trends and developments.

• Act as the key point of contact for service engagement and escalation management for external civic partnerships.
• Facilitate partnership review meetings that present data and trends, including service requests, project status, and other relevant performance indicators.
• Articulate how strategic, emerging, and operational technologies can help civic partners be more successful through the use of CPS Energy asset sharing programs and service offerings.
• Track and report on relevant key performance indicators and service level achievement in accordance with defined contractual obligations.
• Monitor expenditures and resources utilization, analyze resource issues and problems and develop alternative resourcing approaches.
• Develop and manage area budgets and forecasts with metrics to effectively track and manage performance, including chargeback models, ROI analysis and Profit/Loss management.
• Participate in the development of operating and capital budgets; conduct strategic, risk and contingency planning analyses and prepare budget forecasts for ongoing support and renewal and for major projects.

• Contribute to the content and details of agreements, and how the resulting resources are to be allocated in order to deliver more effective services to the civic partners.
• Work collaboratively with service managers to develop clear and concise communications with regards to incidents, problems, and change management as needed.
• Support external communication of change management activities when partners are impacted.
• Promote knowledge of IT process, roles, and procedures to ensure the best possible outcome; maintain regular communications with teams to discuss issues, policies and practices.
• Identify and mitigate potential problems and conflicts with IT delivery.
• Ensure IT solutions support the short-term and long-term business goals/strategy of external partners while aligning with internal IT strategic objectives.
• Remain aware of changing technology trends, regulations and laws which might impact the organization and the business.
• Other duties as assigned.

Minimum Knowledge and Abilities:

• Experience in information technology industry
• Experience as a business analyst, project manager, or similar customer support role
• Skilled in resource & budget management, strategic planning and relationship management
• Experience with information technology cost models
• Successful experience implementing and managing ITIL, ITSM, Dev Ops, SAFe Agile, Continuous Integration, IT Portfolio Management, and/or other similar frameworks
• Excellent facilitation, collaboration, communication and presentations skills

• Master s degree in Computer Science or Information Technology or comparable fields

• Establishing Relationships
• Serving Customers
• Communicates Effectively
• Entrepreneurial Thinking
• Creating and Maintaining Networks
• Driving Continuous Improvement

Bachelor s degree or equivalent work experience.

Work is performed both indoors and outdoors. Operating computer, manual dexterity, talking, hearing, and repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator. Ability to travel to and from meetings, training sessions or other…