IT Tech

This job is with JLL, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As an IT Telephone Tech at JLL, you will serve as the acting point of contact for all telephony and VOIP software customer requests while being responsible for creations, modifications, additions, and deletions within an existing Cisco phone software platform. This role requires gathering and analyzing all IT telephony requirements, performing data queries, and retrieving data to prepare Microsoft Excel reports while being detail oriented and able to compute basic statistics using strong analytical, problem-solving, and computer skills.

You'll be encouraged to look for improved processes and influence changes and technology to better the customer experience while handling asset management and ensuring that workplace procedures and projects comply with building safety policies based on project requirements.
What your day-to-day will look like:  Serve as acting POC for all telephony and VOIP software customer requests
Handle creations, modifications, additions, and deletions within existing Cisco phone software platform
Gather and analyze all IT telephony requirements while performing data queries and retrieving data to prepare Microsoft Excel reports
Receive and review requests/tasks for completion using Service Now or IT Ticketing System
Prioritize and complete tasks with little to no supervision while executing direction and working with team or independently
Report standards discrepancies and safety concerns while ensuring workplace procedures and projects comply with building safety policies
Provide strong customer service with effective verbal and written communication
Look for improved processes and influence changes and technology to better customer experience

Required Qualifications:

High school diploma or GED required
Minimum 1 year working experience in IT
Previous experience working with PC and phone Software/Hardware
Previous experience in professional environment
Effective verbal and written communication skills
Flexible and adaptable self-starter with strong customer service skills
Ability to prioritize and complete tasks with little to no supervision
Strong Microsoft Office application skills (Word, Excel, Outlook, PowerPoint)

Preferred Qualifications:

Experience in related industry

Experience with Cisco Software Platform
Knowledge of Service Now or IT Ticketing System
Understanding of telephony and VOIP systems beyond Cisco platforms
Knowledge of asset management processes and procedures

Experience with data analysis and statistical computation
Understanding of building safety policies and compliance requirements
Advanced Excel skills for report preparation and data analysis

Experience with process improvement initiatives
Knowledge of additional IT ticketing systems beyond Service Now
This position does not provide visa sponsorship.  Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site
-SAN ANTONIO, TX If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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