Director of Information Technology; IT

Schilo’s, Cool Crest, Night Heron

Los Leones:
Casa Rio, Schilo’s, Cool Crest, Night Heron

The Director of IT is responsible for designing, securing, optimizing, and future-proofing the company’s technology ecosystem. This role ensures that all systems—from computers and networks to restaurant platforms and emerging AI tools—work together to support excellent operations, strong decision‑making, and scalable growth. Most importantly, this role provides operation support and keeps systems up and running during service hours.

• Technology Infrastructure & Support (Foundational)

• Computers, networks, Wi‑Fi, servers, and cloud services
• AV, audio, and in‑restaurant technology
• POS hardware and peripherals
• Ensure reliability, uptime, and fast resolution of issues
• Establish IT standards, documentation, and best practices
• Cybersecurity, Data Protection & Risk Management

• Access controls
• Data security and backups
• Vendor security standards
• Train leadership and staff on safe technology practices
• Reduce risk related to payments, guest data, and employee information

• Microsoft 365
• Toast
• Restaurant
  365
• Paylocity

• Ensuring systems are configured and used to their full capabilities
• Improving data flow and integration between platforms
• Partnering with Finance and Operations to improve reporting accuracy, reduce manual work, and surface insights faster
• Operational Intelligence & Automation

• Automate repetitive tasks
• Improve scheduling, labor forecasting, and inventory workflows
• Enhance reporting dashboards for leadership
• Help teams move from reactive reporting to proactive insight

• Evaluate and implement emerging technologies, including AI tools for operations, forecasting, training, and guest engagement
• Digital outreach and CRM integrations
• Educate leadership on what is useful vs. hype
• Pilot tools that improve efficiency, decision‑making, and guest experience

• Management & Operations on operational systems and execution
• CFO on data integrity, reporting, and controls
• CEO on digital strategy, innovation, and future‑readiness

• Ensure technology decisions align with culture, brand, and growth plans

• 5‑10+ years of experience leading IT in hospitality, retail, or multi‑unit operations
• Bachelor’s degree in information systems, computer science, or business technology is preferred but not required
• Deep familiarity with restaurant technology stacks
• Strong understanding of POS ecosystems, accounting and payroll integrations, and cybersecurity fundamentals
• Comfortable evaluating and implementing AI and emerging tools
• Able to think strategically while remaining hands‑on
• Experience creating dashboards and reporting tools
• Exposure to AI tools for forecasting, training, guest engagement, and operations optimization