Director of Information Technology; IT

Description

Los Leones:
Casa Rio, Schilo’s, Cool Crest, Night Heron

The Director of IT is responsible for designing, securing, optimizing, and future-proofing the company’s technology ecosystem. This role ensures that all systems—from computers and networks to restaurant platforms and emerging AI tools—work together to support excellent operations, strong decision-making, and scalable growth. Most importantly, this role provides operation support and keeps systems up and running during service hours.

This is both a hands‑on and strategic role, focused on helping the organization fully leverage its technology resources rather than simply maintaining them.

Core Responsibilities

• Technology Infrastructure & Support (Foundational)

• Computers, networks, Wi‑Fi, servers, and cloud services
• AV, audio, and in‑restaurant technology
• POS hardware and peripherals
• Ensure reliability, uptime, and fast resolution of issues
• Establish IT standards, documentation, and best practices
• Cybersecurity, Data Protection & Risk Management

• Access controls
• Data security and backups
• Vendor security standards
• Train leadership and staff on safe technology practices
• Reduce risk related to payments, guest data, and employee information

Serve as the integrator for all major systems.

Experience with the following is preferred but not required:
Microsoft 365, Toast, Restaurant
365, Paylocity.

• Ensuring systems are configured and used to their full capabilities
• Improving data flow and integration between platforms
• Partnering with Finance and Operations to:
• Improve reporting accuracy
• Reduce manual work
• Surface insights faster
• Operational Intelligence & Automation

• Automate repetitive tasks
• Improve scheduling, labor forecasting, and inventory workflows
• Enhance reporting dashboards for leadership
• Help teams move from reactive reporting to proactive insight
• Digital Strategy & AI Enablement

• AI tools for operations, forecasting, training, and guest engagement
• Digital outreach and CRM integrations
• Educate leadership on what is useful vs. hype
• Pilot tools that improve efficiency, decision-making, and guest experience
• Cross-Functional Partnership

• Management & Operations on operational systems and execution
• CFO on data integrity, reporting, and controls
• CEO on digital strategy, innovation, and future-readiness

• Ensure technology decisions align with culture, brand, and growth plans

• 5-10+ years of experience leading IT in hospitality, retail, or multi‑unit operations
• Bachelor’s degree in information systems, computer science, or business technology is preferred but not required
• Deep familiarity with restaurant technology stacks
• Strong understanding of POS ecosystems, accounting and payroll integrations, and cybersecurity fundamentals
• Comfortable evaluating and implementing AI and emerging tools
• Able to think strategically while remaining hands‑on
• Experience creating dashboards and reporting tools
• Exposure to AI tools for forecasting, training, guest engagement, and operations optimization