Technical Training Lead

The company is looking for a Technical Training Lead to maintain and strengthen the technical training program across the service network. This role is essential in ensuring that dealers in the US, their technicians, and key partners are equipped with the right skills, tools, and knowledge to deliver high-quality service aligned with global standards.

We are looking for a highly capable and self-sufficient professional who can independently plan the annual training calendar, develop technical content, promote participation across the network, and confidently deliver hands‑on classroom sessions. The focus is to ensure that field and workshop technicians are fully prepared to diagnose, maintain, and support engines according to our standards.

In addition to delivering training, this role will serve as a technical reference point for trained technicians, providing ongoing clarification and guidance when questions arise, and acting as a trusted contact within the network to reinforce knowledge and best practices.

• Assess dealer network training needs and develop scalable, targeted learning programs.
• Deliver technical training across product lines, emphasizing performance, diagnostics, and service quality.
• Design training materials, assessments, and digital learning tools to modernize delivery and enhance engagement.
• Monitor network‑wide training participation, certification progress, and technical readiness for new products.
• Lead key initiatives such as the annual Train‑the‑Trainer program and Technical Support Seminar to strengthen knowledge‑sharing capabilities.
• Create and maintain training resources, including troubleshooting guides, instructional videos, and technical bulletins.
• Support the After Sales team with technical knowledge management, issue tracking in the Failure Handling System, and continuous improvement of support resources.

• Proven experience in technical training or instructional delivery, ideally within the heavy‑duty, engine, or OEM sector.
• Strong technical knowledge of products, systems, or equivalent OEM platforms.
• Skilled in instructional design, facilitation, and developing effective training strategies.
• Highly organized, structured, and capable of managing multiple initiatives across diverse stakeholders.
• Proficient with digital training tools, Microsoft Office, and learning management systems (LMS).
• Excellent communication and interpersonal skills, able to engage both technical and non‑technical audiences.
• Adaptable in training approach to meet the needs of different learner levels and profiles.

• High school diploma required; relevant technical certifications or post‑secondary education preferred.
• Demonstrated experience delivering training programs, providing technical field support, or supporting after‑sales enablement.