IT Support Specialist

Core4ce is seeking an IT Support Specialist, who can function in a highly collaborative, multi-contractor environment. This role involves providing advanced onsite technical support, troubleshooting complex issues, and offering guidance to junior support staff. IT Support Specialist is responsible for maintaining and optimizing IT infrastructure, resolving escalated technical problems, and implementing IT security measures.

• Monitor and answer service desk calls and emails to assist customers requiring technical support
• Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
• Add detailed work notes to all assigned tickets until resolved or escalated to another team
• Provide status updates when requested
• Move, setup, and/or install IT hardware for customers
• Troubleshoot and repair/resolve various issues/requests for peripheral devices
• Install, troubleshoot, and resolve software issues/requests
• Provide desk-side end user support when necessary
• Update and document inventory changes when necessary

* This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth.

• 2 years of professional experience in information technology or a directly related field
• Proven experience providing IT support to users via phone, email, and/or in person
• Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products
• Knowledgeable with Microsoft Windows, basic networking concepts, PC hardware, and COTS software
• Must be able to lift 50 lbs
• Ability to obtain a T3 Suitability clearance

• Bachelor’s degree from an accredited university
• One or more IT certifications such as A+, Security+, Network+, ITIL, etc

Core4ce is a team of innovators, self-starters, and critical thinkers—driven by a shared mission to strengthen national security and advance war fighting outcomes.

We offer:

• 401(k) with 100% company match on the first 6% deferred, withimmediatevesting
• Comprehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce
• Unlimited access totrainingand certifications, with no pre-set cap on eligible professional development
• Tuition assistance for job-related degrees and courses
• Paid parental leave, PTO that grows with tenure, and generous holiday schedules
• Got a big idea? At Core4ce, The Forge gives every employee the chance to propose bold innovations and help bring them to life with internal backing.

Join us to build a career that matters—supported by a company that invests in you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, disability, veteran status, age, genetic information, or other legally protected status.