DeskTop Support Specialist

Are you a Desktop Support Specialist looking to join one of the top companies in the Energy and Natural Gas industry ?

Are you looking to further your career and grow?

Do you have experience in installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware, Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work ON-SITE with our client in San Antonio, TX. Interested?

• Unpacking and configuring new hardware
• Provide end-user training on basic use and functionality of supported devices and software.
• Documentation and training of troubleshooting guides and installation procedures.
• Provide equipment relocations for client desktop computers, laptop computers, and computer peripherals.
• Research, identify, and develop alternative solutions when new problems are encountered.
• Fully document all interactions in the ticketing system.
• Maintain technical skills through independent research.

Pay: $22.13 / hr.

Hours: 40 hrs/Week.

Length: Contract (12 months).

Sound like a good fit?

APPLY TODAY

Acara is a premier recruiting and workforce solutions provider-we help companies attract and retain top talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customise visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver comprehensive staffing solutions, including contingent staffing, direct placement, executive search, and workforce services, worldwide.

• Associate Degree in Computer Maintenance Technology or Computer Help Desk Specialist or Computer Network Administration.
• Minimum 2 years of experience in an IT Technical environment.
• Minimum 2 years of experience in installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware, Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.

• Basic knowledge of PC networking concepts and terminology, with familiarity with Windows Active Directory.
• Familiar with LCD projectors and TV/monitors.
• Basic knowledge of setup, support, and maintenance of printers and plotters.
• Ability to develop and maintain working relationships with customers and support teams.
• Good analytical and problem-solving abilities.
• Well-developed written and verbal communication skills for interaction with all levels of personnel.
• Ability to meet goals and objectives.
• Effective interpersonal and customer service skills
• Ability to make recommendations and independent decisions.
• Proficient in Microsoft Office Package, including word processing, spreadsheets, databases, presentation software, electronic mail, and scheduling.
• Comfortable with change and the ability to adapt to the changing needs of the client, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.
• Ability to work rotating work schedules to ensure adequate support is provided for customer requests.
• Ability to distinguish colors to identify electronics components and wiring.
• Experience in supporting utility construction & maintenance.

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences.
AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while
AI agent simply helps move you forward faster. The best part?
They are available 24/7, so you can connect whenever it's convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

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