Learning Management System Administrator

JOB SUMMARY:

Provide technical and functional support for the day-to-day and ongoing operation, maintenance, usage, analysis, and administration of the Learning Management System.

POSITION REQUIREMENTS:

JOB KNOWLEDGE, SKILLS/ABILITIES

Knowledge

* Bachelor's degree required from an accredited university;
Master's degree preferred, with a major in computer science, education, or related field.

* Three years of relevant systems administration experience with learning management systems required, preferably with Docebo.

* In-depth knowledge of content management systems.

* Knowledge of JSON, HTML, HTML 5, CSS3, Power Shell, Excel Macros, Microsoft Windows.

* Experience with SQL database queries, relational databases, data extraction, data import/export procedures, FTP/SFTP processes, and data visualization tools.

* Experience integrating learning management systems with HRIS systems.

* Knowledge of scripting languages Python and JavaScript for process automation.

* Knowledge and experience with publishing courseware using e-learning standards such as SCORM.

* Knowledge of Articulate 360 Storyline and Rise preferred.

* Familiarity with Power Automate or other workflow automation platforms.

* Demonstrated experience collaborating with key resources, subject matter experts, stakeholders, and external vendors to achieve strategic goals.

* Proficiency with APIs and tools such as Postman, Swagger.

Skills/Abilities

* Strong organizational skills, project management, attention to detail, ability to meet deadlines, proofread, and prioritize multiple projects in a fast-paced environment.

* Demonstrated use of high-level oral and written communication skills.

* Demonstrated use of interpersonal skills and sound judgment in resolving challenges.

* Proficiency with standard functions within applications such as Microsoft 365/Google, (word processing, spreadsheets, presentation software), e-mail, web browsers, and databases.

* Proficiency with computers (PCs and/or MACs) to include file and desktop management and operations, and working in a cloud-based and/or networked environment.

* Exceptions to these requirements will be considered based on exemplary skills, training, and record of success.

PRODUCTS/OUTCOMES

* Ensure the efficient and effective implementation, maintenance, and operation of the learning management system to meet internal and external clients' needs.

* Create/publish/archive online courses, add/delete accounts, set/adjust/maintain system parameters, add/delete resources, etc.

* Address technical issues and other system issues from identification through resolution.

* Identify the databases and integration points from/to the LMS and other systems.

* Use system integration tools and methods to sync data with other systems.

* Establish and maintain links to other online systems (e.g., vendor hosted courseware, synchronous distance-learning applications, HRMS, etc.).

* Complete daily tasks such as developing and sending status reports, responding to customer questions, publishing courseware, assisting instructional designers with technical issues, etc.

* Design and develop custom dashboards and reports for external and internal clients.

* Solve complex LMS-related problems and develop innovative solutions.

* Update database with current internal and external client data.

* Maintain the integrity of internal and external client records.

* Understand and articulate system requirements and constraints.

* Import and export data using appropriate file formats and FTP/SFTP sites.

* Provide customer service and technical/functional assistance to the technical support team and end users.

* Ensure that business requirements are clearly and comprehensively documented, understood, and properly implemented (including integration with other departments/work groups).

* Ensure that non-functional business requirements are clearly defined (e.g., Service Level Agreements, performance requirements, performance guarantees, etc.).

* Evaluate security requirements (e.g., functional and technical access, etc.).

* Evaluate control requirements (e.g., batch controls, etc.).

* Conduct user acceptance testing of new learning technologies.

* Ensure that training…