Program Manager

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Evo Tech, LLC is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) delivering program management, application development, cybersecurity, and IT solutions to federal government agencies and commercial clients. We are committed to advancing innovative technologies and fostering a culture of creativity. Guided by our vision to “Inspire the World, Create the Future,” we focus on building strategic partnerships and empowering great people.

Evo Tech is seeking a highly experienced Program Manager to provide overall leadership, strategic oversight, and contract execution for large-scale, mission-critical federal IT programs. This role is responsible for ensuring program continuity, managing enterprise NOC, SOC, and Call Center operations, directing technical and contractor teams, and coordinating with senior federal stakeholders to support operational and mission objectives.

The Program Manager will oversee multi-site operations, ensure alignment with federal priorities, maintain continuity of operations, and manage a high-performing workforce in a fast-paced, federally regulated environment. The ideal candidate has extensive experience managing enterprise IT programs for federal customers, with a proven record of leading operations exceeding $50M in value.

This position is on-site in San Antonio, Texas, with the ability to telework at management discretion. Travel is required, including potential visits to client sites, partner meetings, and project-related events.

• Provide overall program leadership and strategic oversight for a large, enterprise-level federal program.
• Ensure contract execution, performance, and deliverables meet all federal requirements and performance standards.
• Coordinate with senior government officials to maintain program continuity, operational readiness, and mission alignment.
• Manage all contractor personnel supporting 24/7 operational environments, including NOC/SOC/Call Center functions and enterprise IT services.
• Lead multi-site, geographically dispersed teams to ensure consistent, high-quality service delivery.
• Oversee program schedules, milestone achievement, risk mitigation activities, and performance metrics.
• Manage program budgets and resources for a program portfolio exceeding $50M.
• Maintain adherence to federal policies, continuity of operations (COOP) requirements, and applicable government standards.
• Lead staffing strategies, workforce development, training, and retention efforts for high-performing contractor teams.
• Oversee subcontractor performance, partner coordination, and executive-level engagement across the program.

• Provide strategic and operational guidance across enterprise NOC, SOC, and Call Center operations.
• Implement and support IT Service Management practices aligned with ITIL and federal IT governance frameworks.
• Oversee continuity of operations (COOP) planning, exercises, requirements, and execution.
• Conduct program-level reporting, performance analysis, and mission-critical assessments.
• Ensure compliance with federal IT governance, contractual requirements, and service-level objectives.
• Apply program management methodologies, tools, and KPIs appropriate for large-scale federal operations.
• Support acquisition planning, contract transition activities, onboarding, and required federal reporting.
• Serve as the primary liaison between Evo Tech, government stakeholders, subcontractors, and internal leadership.
• Communicate program status, risks, issues, and strategic recommendations to senior federal officials and executive leadership.
• Maintain detailed and accurate program documentation, including program plans, technical reports, risk registers, and decision logs.
• Document operational decisions, change impacts, performance outcomes, and evolving stakeholder requirements.
• Identify opportunities to improve operational efficiency and service delivery across the enterprise environment.
• Drive enhancements to workflows, processes, and operational continuity in support of program objectives.
• Contribute to after-action reviews, lessons learned activities, and…