Senior Incident Manager

** Overview*
* Microsoft Cloud Infrastructure and Operations (CO+I) is the engine that powers Microsoft's cloud services. The group is responsible for designing, building, and operating Microsoft's global datacenters; managing the programmatic delivery of our critical infrastructure design, equipment procurement, construction delivery, infrastructure innovation, demand planning and capacity utilization of our unified infrastructure; and responsible for all operations needed to run the physical infrastructure. We focus on smart growth with an emphasis on automation, data-driven engineering, cost‐effectiveness, and environmental sustainability.

We deliver the core infrastructure and foundational technologies for Microsoft's 200+ online businesses including Azure, Office 365, Bing, Xbox Live, Skype, and One Drive.  Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. 

Within CO+I, the Data Center Incident Management Team (DCIM) is responsible for 24 x 7 x 365 incident management for Microsoft data centers worldwide. Within the DCIM Team, we are seeking a highly motivated and experienced 
** Senior Incident Manager
** to join our team. If you are a strategic thinker with a passion for driving business success, we encourage you to apply for this exciting opportunity. 

** This position works a non-traditional schedule. You'll be required to be in the office Wednesday to Saturday.*
* ** This role is located either in one or all hub locations - San Antonio, TX, Redmond, WA, Atlanta, GA, San Antonio, TX, Phoenix, AZ, or Washington DC. Relocation support will be provided, and successful candidates should relocate or reside within 50 miles of the hub office location. This role is hybrid work,*
* ** 3 days / week in-office*
* Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

** Responsibilities*
* ** Collaboration and Knowledge Sharing*
* + Shares insights and best practices that can be applied to improve development and operations across related sets of the systems, services, platforms, and/or products.

+ Continues to develop their understanding of insights and best practices through interactions with members of product engineering teams and other resources (e.g., conferences, learning sessions, wikis, documentation).

+ Mentors and coaches other engineers to help them identify and propose relevant solutions.

+ Collaborates within and across teams (e.g., within Service Engineering, across a service) by proactively and systematically sharing information with an appropriate level of detail for their audience.

+ Overcomes obstacles by resolving conflicts and issues across interdependent teams and engages with partners and stakeholders so issues can be resolved and mutual objectives are met.

+ Develops, leverages, and drives sharing of information and knowledge base (e.g., customer, product, industry, troubleshooting guides) across teams.

** Operational Excellence*
* + Leverages advanced technical expertise, judgment, and decision making to coordinate multiple work streams and resources in crisis situations to drive mitigation plan and resolve, reduce, or mitigate the impact of a crisis by engaging necessary teams and escalating to appropriate stakeholders.

+ Independently conducts root cause analyses and participates in post-incident reviews based on incidences/crises for the purposes of leading continuous improvement.

+ Applies diagnostic expertise.

+ Provides guidance to other engineers working to mitigate and resolve issues.

+ Communicates customer impact and other relevant information with key stakeholders, leadership, and customers.

+ Develops and drives projects and programs to improve crisis response by creating standard practices (e.g., processes,…