Computer Technician

Job Description

Job Title: Computer Technician
Reports to: Director of Technology
Dept./School: Technology
Exemption Status/Test: Nonexempt

Primary

Purpose:

The Computer Technician is under the general direction of the Director of Technology and the direct supervision of the Computer and MD Manager. Will respond to help desk tickets and deliver support to all campuses and departments in the district for all employees and students. The technician will program routine settings on systems including desktops, printers, network devices, servers, mobile devices and software.

Use discretion and judgment to organize and perform requested services promptly.

• Associates Degree from a two-year college or technical school in Computer Information Systems or Computer Science (preferred)
• A+ Certification (preferred)
• Apple Certified Support Professional - Mac OS X (preferred)
• Candidate must have satisfactory outcome of fingerprinting background check. Non-refundable fee (approximately $50.00) paid by the employee

• 3+ years of computer or related equipment service experience in ISD's (preferred)
• 1+ years’ experience working, repairing, and configuring mobile devices (preferred)

• Extensive knowledge of Microsoft and Mac OS in regards to installation, configuration and maintenance
• Understanding of mechanical, electronic and computer principles as applied to the repair and maintenance of computers and peripherals.
• Wireless network (Wi-Fi) setup and troubleshooting experience
• Analysis and investigation skills with a structured approach to problem solving
• Outstanding customer service skills as well as strong verbal and written communication, strong interpersonal and organizational skills

• Install, configure, and maintain commercially developed operating systems including Novell Netware, OES, MS Windows 7, MS Windows 8, Mac OS X, and associated peripheral hardware to both new workstations on a networked environment
• Install, configure and maintain instructional and administrative application software on Microsoft and Mac OS computers and laptops
• Support all campuses and departments with all mobile devices such as iPads, Chromebooks, Android, Windows
• Provide support to all end users including identifying, researching and resolving technical issues.
• Respond to telephone calls, e-mails, and help desk tickets for all related issues
• Install approved software releases, system upgrades, and patches and resolve software related problems
• Inventory new equipment to assist in minimizing loss
• Receive and transport new equipment; pickup and delivery of district equipment for repairs as needed
• Interact with district staff and students to resolve issues pertaining to technology
• Willing to work before or after normal operating hours to minimize district downtime when an adverse situation occurs.
• Maintain a sense of urgency while dealing with multiple tasks and turning around services requests and repairs as quickly as possible.
• Perform other IT functions as workflow permits
• All other duties as assigned.

• Ability to think logically and analytically and concentrate for long periods of time
• Comprehend technical concepts and complex applications
• Coordinate several projects simultaneously
• Work in a dynamic environment where excellent customer service is emphasized
• Exercise creativity, persistence and patience in problem resolution
• Make concepts understandable to users
• Perform responsible administrative duties of an assigned program or function
• Interpret, apply and explain rules, regulations, policies and procedures related to the assignment
• Troubleshoot, analyze and resolve problems
• Edit databases, web pages, and other forms of electronic information
• Establish effective working relationships with technical staff and all levels of SSAISD, school sites and district office staff
• Establish effective working relationships with technical staff and all levels of SSAISD staff

None

Tools/Equipment Used:
Hand tools and technology related test instruments; standard office equipment including personal computers and peripherals and technology related equipment.

Posture:
Prolonged sitting; walking, crouching, reaching, regular kneeling/squatting, bending/stooping, pushing/pulling, twisting, climbing, balancing, visual acuity, and/or be mobile, repetitive hand motions

Motion:
Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching. Sensory ability needs-Significant: hearing, near vision, far vision, peripheral vision, color discrimination, depth perception, extended hours of mental focus and concentration.

Lifting:
Regular moderate lifting and carrying (up to 40 pounds); occasional heavy lifting and carrying (40 pounds and over)

Environment:
Work is performed in an office environment; frequent on-call and after-hours work. Physical Exposure to sustained or frequent cold, heat, and dampness. Frequent…