Project Manager

Job#: 3035639

Job Description:

Role:
Project Manager

Rate: 55-60/hr W2

Onsite in San Antonio, TX (78259) or Tysons, VA (22102)

Contract Duration: 6+ Month Contract (potential for extension or conversion)

Role Summary

Lead complex, cross-functional initiatives in a regulated financial services environment, with responsibility for servicer transition planning and execution and broader operations and portfolio servicing project delivery. Drive operational readiness, risk mitigation, process improvement, and compliant delivery of business outcomes across transitions, transformations, and other high-impact initiatives.

Key Responsibilities

* Lead end-to-end servicer transitions (onboarding, offboarding, migration planning, parallel runs, stabilization).

* Develop and manage plans for data migration, account mapping, system readiness, process alignment, staffing impacts, and control validation (as applicable by initiative).

* Lead non-servicer project work such as process redesign, controls uplift/remediation, policy and procedure updates, and operational readiness for new products or strategy changes.

* Partner with IT and business teams to deliver requirements, testing, training, and rollout for tooling, reporting, workflow, or data enhancements supporting servicing/collections operations.

* Coordinate cross-functional stakeholders (Operations, Compliance, Legal, IT, Finance, Vendor Management) to execute initiatives and mitigate risk.

* Manage risks, dependencies, and constraints; escalate issues impacting customer experience, compliance, operational performance, or financial outcomes.

* Ensure knowledge transfer, SOP alignment, and documented operational handoffs to support continuity, adoption, and audit readiness.

* Support controlled wind-downs, remediation, and account reallocations for underperforming servicers.

* Define scope, objectives, deliverables, timelines, and success criteria aligned to business priorities across servicing, collections, and operations.

* Maintain integrated plans, status reporting, RAID logs, dependencies, and decision/issue tracking for multiple concurrent initiatives.

* Drive cross-functional accountability to deliver milestones on time; support change management, training readiness, and adoption.

* Apply Agile, Waterfall, or hybrid methodologies to process redesign, controls uplift, technology enablement, and vendor/partner initiatives.

* Ensure adherence to internal controls, regulatory requirements, and third-party risk management standards.

* Partner with Compliance and Audit to address findings, remediation plans, and validation activities tied to transitions.

* Maintain documentation and evidence for regulators, internal audit, and leadership review.

* Serve as central point of coordination and communication for project stakeholders.

* Provide executive-ready updates (status, risks, decisions required, impact assessments).

* Facilitate governance forums, steering committees, and working sessions as needed.

* Identify gaps, inefficiencies, and single points of failure exposed during transitions; drive sustainable improvements.

* Standardize transition frameworks, templates, and best practices for future initiatives.

Required Experience & Qualifications

* Bachelor's degree in Business, Finance, Operations, or related field (or equivalent practical experience).

* 3-5+ years of project management experience in financial services, operations, or another regulated environment.

* Experience managing servicer/vendor transitions or similar highly complex projects, including data migration, operational handoffs, and stabilization.

* Ability to manage multiple work streams, tight timelines, and competing priorities; strong risk identification and problem-solving skills.

* Advanced written and verbal communication skills; comfortable presenting to senior leadership.

Preferred qualifications

* PMP, Lean Six Sigma (Yellow/Green Belt), or similar certification.

* Experience supporting audits, regulatory exams, or third-party risk reviews.

* Familiarity with collections, recoveries, loan servicing, or consumer finance operations.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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