More jobs:
Major Incident Manager
Job in
San Antonio, Bexar County, Texas, 78201, USA
Listed on 2026-06-01
Listing for:
Artech LLC
Full Time
position Listed on 2026-06-01
Job specializations:
-
IT/Tech
Systems Administrator, IT Support
Job Description & How to Apply Below
Role Title :
Major Incident Manager
Location:
San Antonio, TX, 78201 - Onsite
Duration: 6 months and Possible Extension
Rate Range: $30 - $38/hour on W2/ C2C (All inclusive)
Role Description s:
- Oversee daily operations, manage staff performance, ensure customer satisfaction and handle issues to maintain smooth and efficient business operations.
Basic Qualification:
- Manager on Duty (MOD)
Operations management with strong leadership in supervising teams, handling customer issues and ensuring smooth daily business operations. - Customer service excellence with problem-solving ability, conflict resolution and adherence to operational policies and compliance.
- Strong leadership, operational management, customer service, problem-solving, and decision-making skills to effectively manage daily operations and handle escalations.
- Strong understanding of ITIL Incident and Major Incident Management practices.
- Basic understanding of security concepts including encryption, firewalls, and threat modeling.
- Strong incident command and stakeholder management
- Excellent written and verbal communication (updates, timelines, impact)
- Analytical thinking and structured troubleshooting approach
- Ability to work under pressure and prioritize effectively
- Cross-team coordination and conflict resolution
- Network protocols: DNS, TCP/IP
- Operating Systems:
Windows, Linux, z/OS - Tools:
Service Now, Zoom, Microsoft Office Suite - Dashboards:
Grafana, Service Now - Mainframe framework exposure"
- Basic understanding of security concepts including encryption, firewalls, and threat modeling
• Comprehensive health and wellness benefits
• Opportunities for professional development and career growth
• Inclusive and collaborative work environment
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×