Software Validation Analyst

Software Validation Analyst

Job Location s: US‑TX‑San Antonio

• Assist the government in ensuring that requirements requested are approved from the DHA Enterprise Approved Product List.
• Generate reports, monitor ITSM ticket queue performance, monitor calendar events, and provide critical updates to Government leadership when appropriate.
• Process software related tickets, review/validate RVDC, follow up with customers as necessary.
• Update action statuses via the Procurement Action Tracker, Service Now and other databases/tools as necessary.
• Coordinate with program and project managers from various Directorates within the Defense Health Agency to ensure that software being requested have not reached their end of life/ end of support dates.
• Coordinate with program and project managers to ensure software is still a valid requirement ensuring that the agency does not pay for maintenance on items no longer needed.
• Review Electronic Bill of Materials (EBOM) and compare them to quotes received by vendors. Provides recommendations to the government on if the EBOM and the quote are technically acceptable.
• Assist in identifying End of Life (EOL)/ End of Support (EOS) information for hardware components to include but not limited to the Local Area Network (LAN), Wide Area Network (WAN), Wireless LAN (WLAN), Top Level Architecture (TLA), End User Devices (EUD) and various components.
• Update the Asset Management Database with EOL/EOS information.
• Conduct market research to determine cost estimates for replacement devices based on the request of the customer.
• Other administrative tasks assigned for Lifecycle Management.

• 2 years of experience with BA/BS OR 0 years of experience with MA/MS OR 6 years of experience in lieu of degree with High School Diploma.
• Ability to obtain:
  Department of Defense security clearance (ADP II Public Trust)
• Must be a US Citizen
• Work location:
  
  San Antonio onsite required.
• Familiar with the MS Office suite
• Strong communication skills, professional writing skills, and intermediate to advanced Microsoft Office skills (i.e., ability to prepare Microsoft (MS) Excel Pivot Tables, ability to identify duplicates in an Excel spreadsheet, ability to use MS Excel Power Query for extract, transform, and load functions, ability to use MS Word, etc.).
• Ability to multitask and perform administrative tasks in support of Lifecycle Management.
• Attention to detail, problem-solving, organization, data analysis, time management, and ability to work independently and in a Team environment.

• Experience with ticketing systems (preferred) and strong administrative, tracking and documentation skills.
• Familiar with the following software applications including but not limited to: the MS Office suite, MS access, Service Now or other ticketing systems (i.e. BMC Remedy or similar).

$39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO:
Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.