Product Support Representative - Diabetes Care

We anticipate the application window for this opening will close on - 20 Jun 2026

At Mini Med, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role At Mini Med, we're on a mission to transform diabetes care — giving people the freedom to live fuller, healthier lives.

As a Product Support Representative, you'll be at the heart of that mission, responding to customer inquiries, troubleshooting Mini Med products, mobile applications, and digital tools, and delivering clear, accurate guidance with confidence and care.

Every interaction is an opportunity to make a real difference for someone managing diabetes, and we're looking for passionate, solutions-driven individuals who take pride in exceptional support, can document customer interactions accurately in CRM and internal systems, and are flexible to work evenings and weekends as part of a team supporting our customers 24/7.Responsibilities may include the following and other duties may be assigned:

Respond to customer inquiries via phone and chat, providing timely and effective troubleshooting for Mini Med products, mobile applications, and digital tools

Identify customer needs and deliver clear, accurate technical guidance to resolve issues with confidence and care.

Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action..Document customer interactions, product concerns, and resolutions accurately in CRM and internal systems to support quality and product development programs

Uphold Mini Med's commitment to outstanding customer service in every interaction

Flexibility to work evenings and weekends as part of a team supporting customers 24/7

Schedule:

Full-time, 40 hours/week.

Five days a week (Multiple shifts). Availability required 7 days a week, including evenings and weekends.
8-hour shifts scheduled between 7:00 AM – 8:00 PM.Important role details:

Location:

On-site – 18302 Talavera Ridge, San Antonio, TXPay: $21.00/hour plus performance-based bonus.

Training:
Paid training begins July 20th, 2026. Candidates must be available to attend training July 20th to Sep 4th to be considered .

Minimum Requirements:

4 years of relevant technical support/customer service experience AND High School Diploma (or equivalent)
OR 2 years of experience AND Associate's Degree , OR Bachelor's Degree

Preferred Qualifications:

Excellent interpersonal skills

Diabetes product knowledge

High attention to detail

Exceptional problem solving and troubleshooting skills

Results driven

Critical thinking#Better Days Start Now Physical  

Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles:
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation Mini Med  offers a competitive salary and flexible benefits package

At Mini Med, we put people first. A commitment to our employees lives at the core of our values:
We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

Salary…