Service Desk Specialist
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-06-02
Listing for:
Peyton Resource Group
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Summary
Responsible for providing advanced technical and operational support to internal and external users. This role assists with system issues, supports service desk operations, and collaborates across departments to ensure efficient technology performance and user satisfaction.
Key Responsibilities
- Provide technical support for systems, applications, and processes to internal staff and external users
- Troubleshoot and resolve service desk tickets, determining appropriate resolution paths (break-fix, training, system enhancements, or network issues)
- Support and guide Service Desk Specialist I team members on escalated issues
- Document, track, and manage service desk requests to ensure timely resolution
- Assist employees with product knowledge, balancing, member service support, and system-related inquiries
- Participate in cross-functional projects and represent end-user requirements
- Recommend process improvements to enhance efficiency, accuracy, and user experience
- Collaborate with departments including Marketing, Member Service, Contact Center, and Training teams
- Provide on-call support in a 24/7 environment and assist with data center operations as needed
- Maintain detailed documentation of system updates, changes, and enhancements
- Support development of training materials and initiatives for system updates and implementations
- High school diploma or equivalent required
- Minimum of 5 years of experience in:
- Branch automation and LAN environments or
- Financial services (member service, contact center, or front-line operations)
- Basic knowledge of operating systems and related tools
- Strong analytical, organizational, and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, high-volume environment with strong attention to detail
- Ability to travel up to 25%
- Bachelor's degree in Computer Science, MIS, or related field (or equivalent experience)
- Ability to work independently using sound judgment and initiative
- Experience supporting training development and system implementations
- Ability to work flexible hours, including evenings and weekends
- Participation in on-call rotation (24/7 support environment)
- Daily monitoring and follow-up on incident management tickets
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×