Business Intelligence Analyst Senior

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are currently seeking a talented Business Intelligence Analyst Senior to join our USAA Corporate Office in San Antonio, TX or Charlotte, NC
.

As a dedicated Business Intelligence Analyst Senior, you will analyze complex business problems using data from internal and external sources to deliver actionable insights to analysts, business partners, and senior decision‑makers. You will identify and interpret trends and patterns within large datasets, translate business needs into detailed reporting and analytics specifications, and prototype intuitive visualization solutions that support strategic decision‑making. This role involves close consultation with stakeholders, executive‑level influence, and leadership of cross‑functional efforts to address critical business issues.

Key Responsibilities & Qualifications

• Advanced Tableau expertise, including designing, building, and supporting high‑impact dashboards for business partners
• Strong executive‑level communication and influencing skills, with experience gathering requirements and presenting insights to senior leadership
• Proven ability to translate complex business requirements into clear, user‑focused data visualizations
• Proven experience in visual storytelling, demonstrating the ability to not only build graphical visual dashboards, but also interpret patterns, trends, outliers and highlights to generate meaningful business insights that can aid data driven decision making
• Experience partnering with outside counsel, including engagement management, spend oversight, and matter tracking
• Tableau certifications strongly preferred, including:
  • Certified Tableau Data Analyst
  • Certified Tableau Architect
  • Tableau Certified Professional
• Experience with case management tools is a plus

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations:
San Antonio, TX or Charlotte, NC.

Relocation assistance is not available for this position.

What you'll do:

• Leads and participates in gathering complex and often unique business requirements by partnering with customers to define the business problem and data needs.
• Utilizes an advanced understanding of multiple data structures and sources to lead the development and implementation of business intelligence solutions, which may include data visualization, data transformation, or data collection.
• Strategically partners and works with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices.
• Applies data visualization best practices - often selecting the right data ‘tool for the job’ to identify and interpret trends or patterns while following standard Enterprise branding.
• Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis).
• Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value. Provides system thinking to influence relevant data, information, and application architecture decisions.
• May serve as an Agile champion who is responsible for the methodology, execution, and team education on best practices.
• May provide internal team leadership by providing guidance on business intelligence tools, techniques and processes.
• Actively participates in industry, COE,…