Desktop Support

Overview

Innova Solutions has a client that is immediately hiring for Desktop Support.

Position type:
Full-time – Contract

Duration: 24 Months

Location:

San Antonio, TX

• Unpack and configure new hardware
• Provide end user training on basic use and functionality of supported devices and software
• Documentation and training of troubleshooting guides and installation procedures
• Provide equipment relocations for desktop computers, laptop computers and computer peripherals
• Research, identify and develop alternative solutions when new problems are encountered
• Fully document all interactions in the ticketing system
• Maintain technical skills through independent research

• Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university OR Relevant work experience in an IT Technical environment
• Experience with installation, configuration, support, troubleshooting and maintenance of personal computers and hardware
• Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory
• Familiar with LCD projectors and TV/Monitor
• Experience with installation, configuration, support, troubleshooting and maintenance of Microsoft Office products, like Word
• Well-developed written and verbal communication skills for interaction with all levels of personnel
• Ability to meet goals and objectives
• Effective interpersonal and customer service skills
• Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling

• Relative Certifications
• Relative experience in supporting utility construction & maintenance

Pay Range:
Between $20 - $22 per hour

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:
Innova Solutions offers benefits (based on eligibility) that include the following:
Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal &  protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).