Systems Technician

Job Summary

Integris Systems Technician (ST) is responsible for providing frontline technical support for single end‑user level issues, encompassing personal computer, printer, and Windows application matters. The ST serves as the initial point of contact for client technical assistance, managing inquiries received through email or the client portal, and may execute duties from the service desk or in the field.

• Manage service intake via email and the client portal.
• Conduct basic troubleshooting for non‑complex issues within single‑user system environments.
• Document troubleshooting activities accurately within the ticketing system.
• Support Professional Services with client onsite deployment as needed.
• Adhere to established client support documentation.

• Possession of A+ and/or O365 Fundamentals or equivalent on‑the‑job experience.
• High School Diploma/GED or equivalent qualification.
• Preferably a minimum of 1 year of service‑related experience.
• Basic infrastructure and troubleshooting skills.
• Valid driver’s license required.

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short‑Term and Long‑Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program

Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.