Salesforce Business Analyst Security Clearance

Position: Salesforce Business Analyst with Security Clearance
Job Family :
SAAS/PAAS/Cloud Consulting, Software Development & Support Travel Required :
Up to 25% Clearance Required :
Ability to Obtain Secret What You Will Do :
Break/Fix (Production Support)
* Serve as the first line of analysis for Salesforce production issues, including user-reported defects, data issues, automation failures, permissions problems, and integration-related incidents.

* Triage and prioritize incidents in coordination with stakeholders and technical team members based on severity, business impact, and urgency.

* Perform root cause analysis (RCA) by reviewing data, configuration, automation logic, and user workflows to identify the underlying cause of issues.

* Document issues clearly, including problem statements, reproduction steps, impacted users or processes, and recommended fixes.

* Support incident resolution by validating fixes in lower environments and confirming successful remediation in production.

* Communicate status updates, impacts, and resolution summaries to business and technical stakeholders throughout the incident lifecycle. Enhancements (Backlog Support)
* Elicit and clarify enhancement requests from business users, focusing on incremental improvements rather than net-new platform design.

* Translate enhancement requests into clear user stories, acceptance criteria, and functional requirements suitable for development and configuration.

* Partner with Salesforce Developers and Administrators to refine scope, validate feasibility, and align enhancements to existing platform patterns.

* Support UAT and functional validation by executing test scenarios, documenting results, and confirming enhancements meet acceptance criteria.

* Assist in maintaining and grooming a small enhancement backlog, balancing new requests against operational priorities. Production Stability and Governance
* Ensure changes adhere to established change control, release management, and auditability standards, especially in public-sector or regulated environments.

* Help identify opportunities to reduce recurring issues and technical debt through clearer requirements, documentation, and process improvements.

* Support periodic review of Salesforce seasonal releases by helping assess potential business impacts and recommended mitigations. What You Will Need :
* Bachelor's degree ( Relevant experience may be substituted for formal education or advanced degree )

* Minimum of THREE (3) years of professional experience

* U.S. Citizenship is contractually required.

* Ability to commute to or work from the San Antonio Guidehouse office.

* Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance prior to onboarding with Guidehouse.

* Strong experience with Salesforce core functionality (Sales Cloud, Service Cloud, or custom applications). What Would Be Nice To Have :
* Experience with declarative automation such as Flow, validation rules, and approval processes.

* Strong analytical skills for data review, reporting, and issue analysis.

* Demonstrated experience working in break/fix or managed services environments, including ticket-based support.

* Ability to clearly document business processes, requirements, and functional designs.

* Strong communication skills with the ability to translate between technical and non-technical audiences.

* Experience supporting public-sector Salesforce implementations or regulated environments.

* Familiarity with Salesforce integrations and the ability to analyze integration-related issues (no development required).

* Salesforce Business Analyst, Administrator, or Advanced Administrator certification.

* Experience working in Agile or hybrid-Agile delivery models.

* Prior experience supporting government clients, audits, or compliance-driven programs.

What We Offer :
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include:
* Medical, Rx, Dental & Vision Insurance

* Personal and Family Sick Time & Company Paid Holidays

* Position may be eligible for a discretionary variable incentive bonus

* Parental Leave and Adoption Assistance

* 401(k) Retirement Plan

* Basic Life & Supplemental Life

* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

* Short-Term & Long-Term Disability

* Student Loan Pay Down

* Tuition Reimbursement, Personal Development & Learning Opportunities

* Skills Development & Certifications

* Employee Referral Program

* Corporate Sponsored Events & Community Outreach

* Emergency Back-Up Childcare Program

* Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of…