Technical Product Manager Senior

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a Technical Product Manager Senior, within our Center of Excellence, you will be at the forefront of cultivating our agile capabilities and fostering a vibrant learning culture. This role is dedicated to empowering our people by developing and owning the Bank's Agile Coaching Framework, providing specialized training, and establishing feedback mechanisms to enhance team strengths. You will play a key part in guiding optimal team structures, leveraging data from the Team Intelligence Application (TIA) system, and fostering environments of psychological safety.

Furthermore, you will champion knowledge sharing through Communities of Practice and maintain our knowledge repositories. Your focus will be on developing the skills, optimizing the dynamics, and nurturing the continuous learning of our agile practitioners, enabling them to excel, contributing to the measurement of team effectiveness and agile maturity, and driving agile maturity across the Bank.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week.

What you'll do:

* Identifies and monitors Information Technology General Controls (ITGCs) and Business Application Controls (BACs) to mitigate IT risks.

* Leverages data to provide insights that allow business and IT teams to envision, define, and develop technology solutions aligned with strategic objectives.

* Works with IT to understand industry technical solutions to drive build vs. buy recommendations.

* Key participant in the development of detailed product features, requirements and develops implementation plans/roadmaps.

* Collaborates with cross-functional teams to identify dependencies that impact the roadmap.

* Helps prioritize and oversees product backlog and releases.

* Assists with the development of business cases for technology solutions.

* Assists leadership to facilitate product/capability solution sessions to drive the most effective and compliant solution given the current technology and business constraints.

* Leverages problem-solving techniques to understand, establish, and report on system health/performance.

* Works with the business and technology to ensure data flow diagrams are accurate and that required data is stored to facilitate operations and analysis.

* Serves as a resource to the team and helps on-board new team members.

* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

* Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

* 6 years in a technical product development role, such as technical product manager, software engineer, development manager, business analyst, or architect that includes experience in agile, innovation, problem solving, analytics and system design/ownership.

* Experience in technical program/product management gathering requirements, generating user stories, and proposing solutions that meet the business need.

* Proven ability to make data-driven decisions while balancing product quality and speed-to-market.

* Knowledge and demonstrated application of business domain laws and regulations.

* Expert knowledge of Project Management/agile scrum process and agile product owner role.

* Knowledge in Business Case and CBA development.

* Proven ability to understand and discuss technology concepts, trade-offs and new opportunities with both business and technical team members.

* Excellent communication and presentation skills and demonstrated ability to influence peers and leaders without formal authority.

What sets you apart:

* Deep expertise in developing and delivering impactful Agile coaching and mentorship programs, with a focus on empowering Scrum Masters and other agile practitioners to foster self-sufficiency.

* Proven ability to design and implement tailored agile training and skill development initiatives that align with strategic objectives and demonstrably improve team capabilities.

* Talent for guiding teams in optimizing their structure and dynamics, fostering strong collaboration, self-organization, and environments where psychological safety enables…