Desktop Support

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Position Summary:

Provides tier 1 (intermediate level) maintenance and support for
*** desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration. Required Function 2:

Tasks and Responsibilities:

" Unpacking and configuring new hardware

" Provide end user training on basic use and functionality of supported devices and software.

" Documentation and training of troubleshooting guides and installation procedures.

" Provide equipment relocations for
*** desktop computers, laptop computers and computer peripherals

" Research, identify and develop alternative solutions when new problems are encountered.

" Fully document all interactions in the ticketing system.

" Maintain technical skills through independent research.

Required Function 3:

Minimum Qualifications

Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university

OR

" Relevant work experience in an IT Technical environment.

" Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.

" Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.

" Familiar with LCD projectors and TV/Monitor.

" Basic knowledge of setup, support, and maintenance of printers, and plotters.

" Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.

" Ability to develop and maintain working relationships with customers and support teams.

" Strong analytical and problem-solving abilities.

" Well-developed written and verbal communication skills for interaction with all levels of personnel.

" Ability to meet goals and objectives.

" Effective interpersonal and customer service skills

" Ability to make recommendations and independent decisions.

" Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.

" Comfortable with change and ability to adapt to the changing needs of ***, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.

" Ability to work rotating work schedules to ensure adequate support is provided for customer requests.

" Ability to distinguish colors to identify electronics components and wiring.

Preferred Qualifications:

" Relative Certifications

" Relative experience in supporting utility construction & maintenance

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"

Position Summary:

Provides tier 1 (intermediate level) maintenance and support for
*** desktop computers and laptop computers. Level of support includes but may not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration. Required Function 2:

Tasks and Responsibilities:

" Unpacking and configuring new hardware

" Provide end user training on basic use and functionality of supported devices and software.

" Documentation and training of troubleshooting guides and installation procedures.

" Provide equipment relocations for
*** desktop computers, laptop computers and computer peripherals

" Research, identify and develop alternative solutions when new problems are encountered.

" Fully document all interactions in the ticketing system.

" Maintain technical skills through independent research.

Required Function 3:

Minimum Qualifications

Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university

OR

" Relevant work experience in an IT Technical environment.

" Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.

" Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory.

" Familiar with LCD projectors and TV/Monitor.

" Basic knowledge of setup, support, and maintenance of printers, and plotters.

" Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.

" Ability to develop and maintain working relationships with customers and support teams.

" Strong analytical and problem-solving abilities.

" Well-developed written and verbal communication skills for interaction with all levels of personnel.

" Ability to meet goals and objectives.

" Effective interpersonal and customer service skills

" Ability to make recommendations and independent decisions.

" Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.

" Comfortable with change and ability to adapt to the changing needs of ***, changes in standard technologies, or changes…