Team Lead - RAD; GLX

Position: Team Lead - RAD (GLX)
About Task Us:
Task Us is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, Task Us serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, Fin Tech, and Health Tech.

The People First culture at Task Us has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at Task Us understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At Task Us, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within Task Us. Join our team today and experience firsthand our dedication to supporting People First.

As the Team Lead, you will be responsible for guiding a high-performing dispatch team that supports deployed fleet of autonomous vehicles. You'll ensure that remote incidents, vehicle alerts, and operational disruptions are managed efficiently and in line with company safety and customer experience goals.

Key Responsibilities

* Lead, coach, and develop a team of associates, ensuring high engagement, continuous improvement, and operational excellence.

* Oversee day-to-day dispatch operations: triage vehicle alerts, coordinate with field units, and escalate issues to the right stakeholders.

* Monitor and meet performance metrics (e.g., response time, case resolution rate, driver/passenger satisfaction).

* Maintain a working environment of situational awareness, safety culture, and procedural adherence.

* Collaborate cross-functionally with engineering, operations, safety, and vendor partners to refine processes, drive root-cause analysis, and improve system readiness.

* Conduct shift briefings, scenario training, and post-incident reviews to develop the team's readiness and capability.

* Ensure the team uses dispatch tools and systems accurately; contribute to tool enhancements and workflow improvements.

* Provide regular reporting to management on dashboard metrics, trends, operational risks, and improvement plans.

Qualifications

* Bachelor's degree or equivalent experience in operations, logistics, safety, or related field.

* Strong operational mindset with the ability to analyze data, identify trends, and drive corrective actions.

* Excellent communication (verbal and written) and interpersonal skills; able to work with a diverse range of stakeholders.

* Demonstrated ability to lead under pressure, adapt to changing priorities, and maintain composure in critical situations.

* Familiarity with dispatch or control-room environments preferred.

* Willingness to work shift schedules, including evenings, weekends, or on-call as needed.

How We Partner To Protect You:
Task Us will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of Task Us.

DEI:
In Task Us we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. Task Us is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO:
Task Us is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. Task Us people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all Task Us career opportunities and apply through the provided URL